374601634-8-4-2023-08-AS-SJAB-CUWT6R-20230821142735

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374601634
Report Date: 08/04/2023
Date Signed: 08/04/2023 02:38:26 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SO. CAL AC/SC, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/16/2021 and conducted by Evaluator Daniel Pena

COMPLAINT CONTROL NUMBER: 08-AS-20210716132453

FACILITY NAME:	MOUNTAIN VIEW HEALTHCARE		FACILITY NUMBER:	374601634
ADMINISTRATOR:	SONYA KARPAL		FACILITY TYPE:	740
ADDRESS:	1404 JAMACHA ROAD		TELEPHONE:	(619) 588-8045
CITY:	EL CAJON	STATE: CA	ZIP CODE:	92019
CAPACITY:	6	CENSUS: 0	DATE:	08/04/2023
		UNANNOUNCED	TIME BEGAN:	07:30 AM
MET WITH:	Sonya Karpal, Licensee		TIME COMPLETED:	08:25 AM

ALLEGATION(S):

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Staff have not received criminal record clearance
Staff physically and verbally abuse residents
Staff failed to ensure sanitary conditions in facility

INVESTIGATION FINDINGS:

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On 8/4/2023, at about 7:30 AM, Licensing Program Analyst (LPA), Daniel Pena visited the facility to conclude a complaint investigation. After introducing and identifying himself, LPA was allowed inside the facility. LPA provided Ms. Karpal with the purpose of the visit and elements of the complaint with LPA. Today's visit consisted of a facility tour and interviewing staff.

On 7/16/2021, Community Care Licensing Division (CCLD) received this complaint. The complaint alleges staff did not receive criminal record clearances, physically and verbally abused residents, and did not provide sanitary conditions. The Department’s investigation consisted of facility tours, record reviews and interviews with residents and staff.

Resident interviews consistently disputed the allegation staff physically and verbally abused any resident. No resident offered statements in support of this claim. Resident’s statements contend that the facility is kept clean, and evidence of pest infestations have not been observed. Residents also said staff are responsive to their needs.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Simon Jacob	TELEPHONE: (619) 767-2306
LICENSING EVALUATOR NAME: Daniel Pena	TELEPHONE: (619) 767-2301
LICENSING EVALUATOR SIGNATURE:	DATE: 08/04/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/04/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20210716132453

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SO. CAL AC/SC, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: MOUNTAIN VIEW HEALTHCARE	FACILITY NUMBER: 374601634
	VISIT DATE: 08/04/2023

NARRATIVE

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Staff interviews elicited consistent denials that staff abuses or have ever abused residents in any manner. Staff denied calling residents profane names or directing at them disrespectful slurs.

In regard to facility sanitation, staff maintained that on one occasion, a staff member placed a soup can in the recycle bin but did not rinse it. Staff was alerted to insects observed on the floor in the kitchen near the bin. Staff sanitized the area and removed the soup can and a facility policy was implemented directing staff not to place food cans in the recycle bin without first rinsing them. During LPA’s visit to the facility, there was no evidence that the facility had not been regularly cleaned. LPA did not observe any evidence of insects nor was the facility malodorous.

As to the allegation that staff have not received criminal records clearances, LPA noted the following. Subsequent to interviews, review of department and facility background clearance records, LPA determined that facility staff received either clearances or approved exemptions.

The Department has investigated the allegations that staff have not received criminal record clearances, physically and verbally abuse residents, and do not provide sanitary conditions. Due to a lack of corroborating evidence obtained during the investigation, the allegations are Unsubstantiated. This finding means that although the allegations may have happened or may be valid, there is not a preponderance of evidence to prove they occurred.

An exit interview was conducted with Ms. Karpal, and a copy of this report was provided to Ms. Karpal, whose signature below confirms receipt of copies of this report and Licensee Rights (LIC 9058).

SUPERVISOR'S NAME: Simon Jacob	TELEPHONE: (619) 767-2306
LICENSING EVALUATOR NAME: Daniel Pena	TELEPHONE: (619) 767-2301
LICENSING EVALUATOR SIGNATURE:	DATE: 08/04/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/04/2023

LIC9099 (FAS) - (06/04)

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