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25 | Licensing Program Analyst (LPA) Dang Nguyen conducted a Case Management visit to cite a deficiency identified during a separate Required 1-Year Annual Visit. LPA was granted entry by and identified himself to Staff #1 (S1) (see LIC 811 Confidential Names List for identification of S1). LPA then phoned Administrator Miguel "Michael" Malone, and licensee Alba Ruiz arrived later during the visit.
Staff #1 spoke Spanish but was not able to communicate in English. At the time, there were no other staff on duty to assist or translate for S1. Five of five residents in care did not speak Spanish and exhibited memory loss and disorientation; each was unable to converse with S1. It was necessary for LPA to use the Google Translate on a smart phone to communicate with S1. Even with this application, communication remained inefficient and less-than-accurate; residents in care were unable to benefit from it.
A deficiency was cited Per Title 22, Division 6, Chapter 8 of the California Code of Regulations (see LIC 809-D). Due to this deficiency being a repeat violation, a civil penalty of $250 was also assessed [see LIC421FC (7/17)]. An exit interview was conducted with Ruiz, to whom a copy of this report, the LIC 811, the LIC421FC, and the Licensee/Appeal Rights (LIC 9058 01/16) were provided via E-mail.
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