374602179-3-27-2022-08-AS-SJAB-CCZPLY-20220330112531

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374602179
Report Date: 03/24/2022
Date Signed: 03/27/2022 07:25:38 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/26/2020 and conducted by Evaluator Debbie Correia

COMPLAINT CONTROL NUMBER: 08-AS-20200526141423

FACILITY NAME:	TENDER LOVING CARE GUEST HOME		FACILITY NUMBER:	374602179
ADMINISTRATOR:	VICTORIA S. LEGASPI		FACILITY TYPE:	740
ADDRESS:	1430 SHERYL LN		TELEPHONE:	(619) 399-3552
CITY:	NATIONAL CITY	STATE: CA	ZIP CODE:	91950
CAPACITY:	6	CENSUS: 3	DATE:	03/24/2022
		UNANNOUNCED	TIME BEGAN:	04:00 PM
MET WITH:	Licensee, Victoria Legaspi		TIME COMPLETED:	05:15 PM

ALLEGATION(S):

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Licensee did not assure facility has sufficient resources to meet operating costs for residents in care.
Facility has no telephone.
Licensing not notified of a notice of intent to terminate facility electricity.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Debbie Correia conducted an unannounced visit to deliver investigative findings on the above listed complaint allegations. LPA was met and granted entry into the facility by Licensee, Victoria Legaspi to whom was explained the reason for the visit.

The Department’s investigation consisted of staff, and outside source interviews, record reviews and a virtual tour of the facility.

It was alleged that the facility did not maintain sufficient resources to meet the facility's operating costs due to non-payment of the gas/electricity bill (SDGE). An interview with an outside source revealed on May 26,2020 Client1 (C1) was attending a medical appointment and disclosed the facility’s electricity and phone had been shut down for the past three days. C1 used another client's phone to make their re-occurring medical appointment.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Debbie Correia
LICENSING EVALUATOR SIGNATURE:	DATE: 03/24/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/24/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20200526141423

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: TENDER LOVING CARE GUEST HOME	FACILITY NUMBER: 374602179
	VISIT DATE: 03/24/2022

NARRATIVE

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An interview with the Licensee revealed the electrical bill was consistently paid and up to date, however the facility was experiencing issues with their electrical panel causing intermittent outages in certain areas of the facility. The Licensee used alternative means to keep the facility operational. A facility tour revealed a back up refrigerator the perishable food had been transferred to, and emergency lighting if needed. The Licensee also revealed the outage was intermittent and only in certain areas of the facility.

It was also alleged the facility did not have a landline available to clients in care. This was also due to technical issues beyond the Licensee's control during trying times. The Licensee revealed she allowed clients to use her personal cell phone if needed but most of the clients have their own phones. At the time COVID-19 made appointments to have an electrician come out to the facility difficult. On approximately June 1, 2020 the Licensee was able to have electricians come out and fix the panel. Since then the facility has never experienced another electrical issue.

An interview with an outside source corroborated the facility had electrical issues, and the Licensee had the entire panel replaced two weeks prior. The outside source revealed the current electrical outage was due to a technical issue from the new installation in the left side of the panel that caused the outage. The outside source corroborated that on June 1, 2020 two electricians went to the facility and fixed the issue. A record review revealed no gaps in services due to non-payment, and proof of payment to the electricians was provided. In regards to the allegation regarding the Licensee failed to notify Licensing intent to terminate electricity, interviews with facility staff, outside sources and a record review the Licensee never intended to terminate the facility's electricity, and the electricity was intermittent and only in certain areas due to a technical issue.

Due to lack of corroborating evidence, the findings regarding the above allegations were established to be unsubstantiated. This finding means although the allegation may have happened or could be valid, there is not a preponderance of evidence to prove that the alleged violation occurred.

LPA Correia conducted an exit interview with Licensee Legaspi. After the conclusion of the exit interview Licensee Legaspi was emailed a copy of the Complaint Investigation Report (LIC9099) and Licensee Rights (LIC9058 01-2016), and reply response via email confirms receipt of the reports.

SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Debbie Correia
LICENSING EVALUATOR SIGNATURE:	DATE: 03/24/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/24/2022

LIC9099 (FAS) - (06/04)

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