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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374602248
Report Date: 07/09/2025
Date Signed: 07/09/2025 01:58:59 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/22/2025 and conducted by Evaluator Marisela Garcia-Centeno
COMPLAINT CONTROL NUMBER: 08-AS-20250422152444
FACILITY NAME:LUCY'S HOMEFACILITY NUMBER:
374602248
ADMINISTRATOR:LUCY ANTHONYFACILITY TYPE:
735
ADDRESS:4979 GOLF GLEN ROADTELEPHONE:
(619) 434-2188
CITY:BONITASTATE: CAZIP CODE:
91902
CAPACITY:4CENSUS: 3DATE:
07/09/2025
UNANNOUNCEDTIME BEGAN:
11:00 AM
MET WITH:Administrator, Lucy AnthonyTIME COMPLETED:
12:15 PM
ALLEGATION(S):
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Staff innappropriately touched a client
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Marisela Garcia-Centeno conducted an unannounced visit to the facility to deliver investigative findings. Upon arrival, LPA was granted entry and met with Licensee/Administrator Lucy Anthony, to whom the purpose of the visit was disclosed.

The Department investigated the complaint allegation listed above. The investigation included a facility tour, interviews with staff, clients, and outside sources, as well as a review of relevant documentation, including client records, law enforcement investigation reports, and other pertinent evidence.

On April 22, 2025, Community Care Licensing (CCL) received a complaint alleging that staff member S1 inappropriately touched Client C1 while in care. It was specifically alleged that C1 was sexually abused multiple times by S1. The reported incidents were historic in nature, occurring approximately 15 years ago and again a couple of years prior to the filing of this report. No specific dates were provided.
(Continue at LIC9099C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Sabel Martinez
LICENSING EVALUATOR NAME: Marisela Garcia-Centeno
LICENSING EVALUATOR SIGNATURE:

DATE: 07/09/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/09/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 08-AS-20250422152444
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: LUCY'S HOME
FACILITY NUMBER: 374602248
VISIT DATE: 07/09/2025
NARRATIVE
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(Continue from LIC9099)

A review of C1’s medical records indicated that C1 was diagnosed with mild intellectual disability and Down syndrome. C1 had been residing at the facility for over 15 years and regularly attended a day program Monday through Friday from 9:00 a.m. to 4:00 or 5:00 p.m.

Multiple interviews with C1 and staff consistently indicated that C1 was comfortable living at the facility. Staff and outside sources also consistently reported that C1 had never disclosed any incidents of sexual abuse or other forms of mistreatment during their time in care.

To ensure C1’s health and safety during the investigation, C1 was temporarily removed from the facility and placed with family. However, multiple interviews with C1 regarding the alleged abuse produced inconsistent statements. C1 was also hesitant to participate in interviews and appeared apprehensive when outside sources were present. Despite this, C1 repeatedly expressed a desire to return to the facility.

Further interviews with staff and outside sources consistently confirmed that C1 was never left alone with S1. Interviews with direct care staff indicated that S1, although residing in the home, did not provide direct care or supervision to clients. Staff consistently reported that S1 treated both clients and staff with respect and had never exhibited any behavior suggestive of sexual misconduct.
The incident was reported to law enforcement. Their investigation concluded that no crime could be substantiated, citing a lack of witnesses or physical evidence to support the allegation.
Based on observations, interviews, and a review of records, there was insufficient evidence to corroborate the allegation. Although the allegation may have occurred or be valid, there is not a preponderance of evidence to support that the alleged violation happened. Therefore, this allegation is deemed unsubstantiated.

An exit interview was conducted with Licensee Lucy Anthony. A copy of this report, and the Licensee Rights (LIC 9058 03/22) were provided at the conclusion of the visit.
SUPERVISORS NAME: Sabel Martinez
LICENSING EVALUATOR NAME: Marisela Garcia-Centeno
LICENSING EVALUATOR SIGNATURE:

DATE: 07/09/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/09/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2