374602369-1-8-2025-08-AS-RCLK-DDHW2D-20250202155410

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374602369
Report Date: 01/08/2025
Date Signed: 01/08/2025 05:04:06 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/12/2024 and conducted by Evaluator Natasha Persaud

COMPLAINT CONTROL NUMBER: 08-AS-20241112094804

FACILITY NAME:	GOLDEN LIVING HEALTH MANAGEMENT, INC.		FACILITY NUMBER:	374602369
ADMINISTRATOR:	ROCIO GRANDA		FACILITY TYPE:	740
ADDRESS:	3223 DUKE STREET		TELEPHONE:	(619) 222-1109
CITY:	SAN DIEGO	STATE: CA	ZIP CODE:	92110
CAPACITY:	113	CENSUS: 87	DATE:	01/08/2025
		UNANNOUNCED	TIME BEGAN:	10:15 AM
MET WITH:	Office Assistant, Yahaira Garduno		TIME COMPLETED:	11:15 AM

ALLEGATION(S):

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Staff are unable to communicate with residents due to a language barrier

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA), Natasha Persaud conducted an unannounced visit to conclude the complaint investigation regarding the above mentioned allegation. LPA met with Administrator, Rocio Granda and Office Assistant, Yahaira Garduno.

During the investigation, a brief tour of the facility was conducted along with interviews with staff and residents. It was alleged staff are unable to communicate with residents due to a language barrier. It was reported that one evening on or about 11:00pm, an outside source was unable to communicate with staff. The facility’s NOC shift is from 10:00pm-6:00am. The outside source indicated none of the staff working the night/NOC shift could speak any English, which included both the night manager and the medication technician. LPA confirmed both the night manager and the medication technician staff speak English. There are some staff/caregivers on the NOC shift, which Spanish is their primary language. However, they can communicate with the residents to meet the resident’s needs. Some staff interviewed were unable to communicate in English with complex questions, but it does not affect their ability to provide care. Continued on LIC 9099C.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Robyn Clark
LICENSING EVALUATOR NAME: Natasha Persaud
LICENSING EVALUATOR SIGNATURE:	DATE: 01/08/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/08/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20241112094804

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: GOLDEN LIVING HEALTH MANAGEMENT, INC.	FACILITY NUMBER: 374602369
	VISIT DATE: 01/08/2025

NARRATIVE

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The staff assigned, provide direct care to the residents daily and are aware of the resident’s individual needs.

The Manager’s Assistant (MA) confirmed there are English speaking staff on each shift. The MA also stated staff can radio one another for assistance if a resident is unable to understand staff. The Administrator confirmed the night manager and medication technician speak English. The Administrator explained the facility requires the medication technicians to speak English. Administrator also stated the night manager handles issues with residents directly, completes internal incident reports in English and contacts 911, which was an indication they speak English. LPA reviewed internal incident reports completed in English by the night manager. Resident interviews confirmed their needs are met and they can communicate their needs to staff. The language barrier does not affect the staff’s ability to provide care and supervision to residents. In addition, the facility has staff available to communicate in English on each shift. Therefore, staff are also available to communicate with outside agencies in English.

During the investigation, interviews were conducted. Investigation revealed inconsistent statements and information obtained did not present a preponderance of evidence to support or corroborate the allegation. The allegation is deemed unsubstantiated. An exit interview was conducted and a copy of this report along with Licensee Rights (LIC 9058 03/22) were provided to Office Assistant, Yahaira Garduno whose signature below confirms receipt of these rights.

SUPERVISORS NAME: Robyn Clark
LICENSING EVALUATOR NAME: Natasha Persaud
LICENSING EVALUATOR SIGNATURE:	DATE: 01/08/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/08/2025

LIC9099 (FAS) - (06/04)

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