374602369-1-20-2026-08-AS-LTEZ-DQQVYD-20260127155057

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374602369
Report Date: 01/20/2026
Date Signed: 01/20/2026 04:33:21 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/01/2025 and conducted by Evaluator Natasha Persaud

COMPLAINT CONTROL NUMBER: 08-AS-20250401111807

FACILITY NAME:	GOLDEN LIVING HEALTH MANAGEMENT, INC.		FACILITY NUMBER:	374602369
ADMINISTRATOR:	ROCIO GRANDA		FACILITY TYPE:	740
ADDRESS:	3223 DUKE STREET		TELEPHONE:	(619) 222-1109
CITY:	SAN DIEGO	STATE: CA	ZIP CODE:	92110
CAPACITY:	113	CENSUS: 73	DATE:	01/20/2026
		UNANNOUNCED	TIME BEGAN:	04:00 PM
MET WITH:	Administrator, Rocio Granda		TIME COMPLETED:	04:10 PM

ALLEGATION(S):

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Staff did not ensure resident was accorded dignity with other residents

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA), Natasha Persaud conducted a telephone visit to conclude the complaint investigation regarding the above mentioned allegation. LPA discussed the allegation with Administrator, Rocio Granda.

During the investigation, the facility was briefly toured, records reviewed, and interviews conducted with staff, residents, and outside sources. It was alleged that staff did not ensure resident was accorded dignity with other residents. It was reported Resident #1 (R1) was being harassed by their roommate, Resident #2 (R2). R1 reported R2 insulted and prohibited R1 to speak Spanish on the phone with their family. R1 has a cell phone and calls their family daily. R1 speaks English and Spanish but prefers Spanish. R1 confirmed they speak Spanish when using their cell phone due to their family members only speaking Spanish. R2’s interview revealed they did not like when R1 speaks in Spanish because R2 assumed R1 was talking badly about R2. Continued on LIC 9099C.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Lizzette Tellez
LICENSING EVALUATOR NAME: Natasha Persaud
LICENSING EVALUATOR SIGNATURE:	DATE: 01/20/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/20/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20250401111807

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: GOLDEN LIVING HEALTH MANAGEMENT, INC.	FACILITY NUMBER: 374602369
	VISIT DATE: 01/20/2026

NARRATIVE

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R2 did not have confirmation the discussion in Spanish were about R2, as R2 does not speak Spanish. R2 also reported staff speak Spanish to R1 when assisting R1, which offends R2. R1 and R2 confirmed there were no physical altercations and neither resident was worried about their safety. R2 denied insulting R1 or interrupting R1 when they are on the phone speaking Spanish. Facility records indicated R1 has moved rooms three (3) times within a four (4) year period due to roommate issues. The administrator’s interview revealed they were not aware of the incident between R1 and R2, as it was not reported. Administrator explained if they were aware of an incident, it would have been addressed with both residents. The administrator offered to relocate R1 to another room once it’s available. In addition, the administrator required staff to speak English only to R1.

During the course of the investigation, interviews were conducted, and records were reviewed. Investigation revealed inconsistent statements and information obtained did not present a preponderance of evidence to support or corroborate the allegation. The allegation was deemed unsubstantiated. An exit interview was conducted and a copy of this report along with Licensee Rights (LIC 9058 03/22) were provided to Administrator, Rocio Granda. [See LIC 811 Confidential Names List to identify Resident #1 and #2]

SUPERVISORS NAME: Lizzette Tellez
LICENSING EVALUATOR NAME: Natasha Persaud
LICENSING EVALUATOR SIGNATURE:	DATE: 01/20/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/20/2026

LIC9099 (FAS) - (06/04)

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