374602369-1-29-2026-08-AS-LTEZ-DQTV6S-20260130151002

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374602369
Report Date: 01/29/2026
Date Signed: 01/29/2026 01:53:56 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/14/2025 and conducted by Evaluator Natasha Persaud

COMPLAINT CONTROL NUMBER: 08-AS-20250314120720

FACILITY NAME:	GOLDEN LIVING HEALTH MANAGEMENT, INC.		FACILITY NUMBER:	374602369
ADMINISTRATOR:	ROCIO GRANDA		FACILITY TYPE:	740
ADDRESS:	3223 DUKE STREET		TELEPHONE:	(619) 222-1109
CITY:	SAN DIEGO	STATE: CA	ZIP CODE:	92110
CAPACITY:	113	CENSUS: 73	DATE:	01/29/2026
		UNANNOUNCED	TIME BEGAN:	11:56 AM
MET WITH:	Administrator, Rocio Granda		TIME COMPLETED:	12:10 PM

ALLEGATION(S):

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Facility staff financially abused resident

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA), Natasha Persaud conducted a telephone visit to conclude the complaint investigation regarding the above mentioned allegation. LPA discussed the allegation with Administrator, Rocio Granda.

During the investigation, the facility was briefly toured, records reviewed, and interviews conducted with staff, residents, and outside sources. It was alleged that staff financially abused Resident #1 (R1). R1 reported there was a discrepancy with their bank account and $3400.00 missing. R1’s interview revealed they were under the impression that the Assisted Living Waiver (ALW) Program was going to handle all facility costs. R1 was made aware by facility that ALW covers a portion of the rent and R1 was responsible for the other portion. Staff interviews and facility documentation stated R1 moved into the facility in December 2024. R1 had outstanding rent balances for January and February 2025, totaling $2840.14. A review of facility records indicated on 02/18/25, the facility withdrew two (2) payments from R1 totaling the balance due for rent for both months. Continued on LIC 9099C.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Lizzette Tellez
LICENSING EVALUATOR NAME: Natasha Persaud
LICENSING EVALUATOR SIGNATURE:	DATE: 01/29/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/29/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20250314120720

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: GOLDEN LIVING HEALTH MANAGEMENT, INC.	FACILITY NUMBER: 374602369
	VISIT DATE: 01/29/2026

NARRATIVE

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Further record review indicated the facility had a credit card authorization form on file for R1, but it was not signed by R1. Therefore, R1 had to provide verbal authorizations along with their physical bank card for the facility to withdraw funds. R1 confirmed they provided verbal authorization along with their physical bank card to staff to pay their rent electronically. However, R1 was under the impression that only one month’s rent would be withdrawn, even though two (2) months were passed due. Staff interviews confirmed R1 were aware they needed to pay their full rent balance in order to reside in the facility. R1 stated they wanted to remain in the facility and were willing to pay their rent balance.

A review of R1’s Admission Agreement reflected R1 signed the document, as their own responsible party. R1 also confirmed they independently go to the bank to handle their banking needs. R1 didn’t pay their rent for March, and a balance was due. Staff and R1’s interview confirmed they discussed the outstanding balance and R1 was willing to pay. R1 admitted they provided verbal authorization along with their physical bank card. When staff attempted to collect payment for March by running R1’s credit card, it was declined. R1 contacted their financial institute and was made aware of a withdrawal made on 03/03/25 in the amounts of $1300.00 and $500.00. The facility withdrew the rent funds with R1’s authorization and physical bank card, totaling $2840.14, on 02/18/25. The facility did not make any withdrawals on 03/03/25. The facility conducted the financial transaction, while R1 was present and handed R1 back their bank card, once the payment was processed. The facility doesn’t have authorization to withdraw funds without R1’s authorization and physical bank card.

An outside Source was interviewed and reported they were under the impression that ALW covered the entire rent balance. Therefore, it was a misunderstanding of the balances withdrawn from R1’s bank account. R1 provided their verbal authorization and bank card to staff to make withdrawal. R1 admitted they wanted to pay their rent so they could remain at the facility. Once R1 was made aware payment was required for rent, the amount R1 thought was stolen was accounted for. However, R1 was not able to account for the $1800 missing on 03/03/25 but will follow up with their financial institution for resolution. R1 no longer resides at the facility.

During the course of the investigation, interviews were conducted, and records were reviewed. Investigation revealed inconsistent statements and information obtained did not present a preponderance of evidence to support or corroborate the allegation. The allegation was deemed unsubstantiated. An exit interview was conducted and a copy of this report along with Licensee Rights (LIC 9058 03/22) were provided to Administrator, Rocio Granda. [See LIC 811 Confidential Names List to identify Resident #1]

SUPERVISORS NAME: Lizzette Tellez
LICENSING EVALUATOR NAME: Natasha Persaud
LICENSING EVALUATOR SIGNATURE:	DATE: 01/29/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/29/2026

LIC9099 (FAS) - (06/04)

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