374602369-1-29-2026-08-AS-SMAZ-DRSBHE-20260302000526

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374602369
Report Date: 01/29/2026
Date Signed: 01/29/2026 04:25:27 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/21/2026 and conducted by Evaluator Nacole Patterson

COMPLAINT CONTROL NUMBER: 08-AS-20260121140350

FACILITY NAME:	GOLDEN LIVING HEALTH MANAGEMENT, INC.		FACILITY NUMBER:	374602369
ADMINISTRATOR:	ROCIO GRANDA		FACILITY TYPE:	740
ADDRESS:	3223 DUKE STREET		TELEPHONE:	(619) 222-1109
CITY:	SAN DIEGO	STATE: CA	ZIP CODE:	92110
CAPACITY:	113	CENSUS: 73	DATE:	01/29/2026
		UNANNOUNCED	TIME BEGAN:	02:30 PM
MET WITH:	Administrator Rocio Granda		TIME COMPLETED:	04:30 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Staff did not ensure safe environment for resident.

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

Licensing Program Analyst (LPA) Nacole Patterson conducted an unannounced visit to deliver findings regarding the above complaint allegation. LPA introduced themselves and disclosed the purpose of the visit to Administrator Rocio Granda.

On 01/21/2026 it was alleged that staff Staff did not ensure safe environment for resident. The Department’s investigation consisted of an unannounced facility visit, interviews with facility staff, residents, outside sources, and records review. It was alleged that staff did not attempt to keep Resident 2 (R2) from entering Resident 1 (R1)'s room, tampering with their possessions, and acting aggressively toward R1. Staff informed that R2 was not known to be aggressive and no reports had been made from residents regarding this. Staff informed that while they had received reports of R2 entering rooms without permission, staff reminded R2 to respect boundaries, which R2 has subsequently done. Staff additionally informed that R2 had a cognition issue which resulted in abnormal behaviors and statements, however none of R2's behaviors were reported or observed to be aggressive. (Continued on LIC9099 p.2)

Unsubstantiated

Estimated Days of Completion: 0

SUPERVISORS NAME: Sabel Martinez
LICENSING EVALUATOR NAME: Nacole Patterson
LICENSING EVALUATOR SIGNATURE:	DATE: 01/29/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/29/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 08-AS-20260121140350

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: GOLDEN LIVING HEALTH MANAGEMENT, INC.	FACILITY NUMBER: 374602369
	VISIT DATE: 01/29/2026

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

(Continued from LIC9099 p.1)

Staff informed that all residents had locks on their doors with their own personal key and residents were aware of their right to lock their doors.

R2 was interviewed during the visit. R2 informed hearing that someone had been going gone into resident rooms. R2 stated that they had been accused of it, but they did not recall entering other resident rooms. R2 stated that they get along with other residents at the facility and have not had altercations with other residents. Attempts were made to interview R1, however R1 was not able to be interviewed.

Outside source interview from an advocacy agency representative did not corroborate the allegation. The outside source informed that staff cared for residents well and intervened regarding resident dynamics. The outside source did not express concerns regarding resident care at the facility.

Records review did not give evidence that the event occurred. No incident reports were found to show that any notable altercation had occurred between R1 and R2. The facility's House Rules showed that residents sign, upon admission, regarding respectful behavior expectations at the facility.

During an unannounced facility visit LPA directly observed resident rooms on both floors of the facility. LPA observed resident rooms in various states of their doors being opened, closed, occupied, and unoccupied. LPA did not observe any residents entering rooms or any residents who were unhappy with the positioning of their doors. LPA directly observed R2 during the facility visit. LPA observed R2 sitting solitary at different locations at the facility without issue or aggression.

Based on interviews, direct LPA observations and records review, a preponderance of evidence does not exist to prove that the alleged violation occurred, therefore the allegation is UNSUBSTANTIATED. An exit interview was conducted with Administrator Rocio Granda, to whom a copy of this report and the Licensee/Appeal Rights (LIC9058 03/22) were provided.

SUPERVISORS NAME: Sabel Martinez
LICENSING EVALUATOR NAME: Nacole Patterson
LICENSING EVALUATOR SIGNATURE:	DATE: 01/29/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/29/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 2