374602369-4-27-2026-08-AS-SJAB-DYEQW8-20260930123130

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374602369
Report Date: 04/27/2026
Date Signed: 04/27/2026 05:12:48 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/20/2026 and conducted by Evaluator Amy Domingo

COMPLAINT CONTROL NUMBER: 08-AS-20260420093102

FACILITY NAME:	GOLDEN LIVING HEALTH MANAGEMENT, INC.		FACILITY NUMBER:	374602369
ADMINISTRATOR:	ROCIO GRANDA		FACILITY TYPE:	740
ADDRESS:	3223 DUKE STREET		TELEPHONE:	(619) 222-1109
CITY:	SAN DIEGO	STATE: CA	ZIP CODE:	92110
CAPACITY:	113	CENSUS: 74	DATE:	04/27/2026
		UNANNOUNCED	TIME BEGAN:	08:00 AM
MET WITH:	Rocio Granda Administrator		TIME COMPLETED:	11:21 AM

ALLEGATION(S):

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Staff do not ensure residents are accorded personal privacy in the facility

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Amy Domingo conducted an unannounced visit to initiate a complaint investigation regarding the above-mentioned allegation. LPA identified themselves and met with Administrator Rocio Granda.

On 4/20/26, Licensing Program Analyst (LPA) investigated the allegation that Staff do not ensure residents are accorded personal privacy in the facility.

LPA interviewed facility staff, interviewed available residents, and conducted interviews. LPA also reviewed resident records, including signed consent forms authorizing photographs and social media use.

Record review confirmed that all residents who were referenced in the allegation had previously signed consent documentation permitting the facility to take photographs and to use such photographs on social

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Amy Domingo
LICENSING EVALUATOR SIGNATURE:	DATE: 04/27/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/27/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20260420093102

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: GOLDEN LIVING HEALTH MANAGEMENT, INC.	FACILITY NUMBER: 374602369
	VISIT DATE: 04/27/2026

NARRATIVE

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Continued from LIC9099

media platforms. Staff interviews revealed no knowledge of any inappropriate or unauthorized posting of resident images or information.

Residents who were interviewed stated that they signed a consent for photos, videos. There have not been any complaints from the residents regarding social media posts or photographs.

Outside source interviews did not provide information supporting that resident’s information had been released or posted publicly by facility staff without consent.

Throughout the investigation, LPA was unable to locate any evidence—digital, testimonial, or documentary—to show that a social media post involving residents had occurred without consent.

Based on interviews, direct LPA observations and records review, a preponderance of evidence does not exist to prove that the alleged violation occurred; the allegation is UNSUBSTANTIATED. An exit interview was conducted with Administrator Rocio Granda , to whom a copy of this report and the Licensee/Appeal Rights (LIC9058 03/22) were provided.

SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Amy Domingo
LICENSING EVALUATOR SIGNATURE:	DATE: 04/27/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/27/2026

LIC9099 (FAS) - (06/04)

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