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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374602704
Report Date: 05/31/2024
Date Signed: 05/31/2024 10:31:59 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/06/2023 and conducted by Evaluator Sabel Martinez
COMPLAINT CONTROL NUMBER: 08-AS-20230306161932
FACILITY NAME:RIGHT CHOICE SENIOR LIVINGFACILITY NUMBER:
374602704
ADMINISTRATOR:TODD BROOKSFACILITY TYPE:
740
ADDRESS:6354 CASCADE STTELEPHONE:
(619) 246-2003
CITY:SAN DIEGOSTATE: CAZIP CODE:
92122
CAPACITY:6CENSUS: 6DATE:
05/31/2024
UNANNOUNCEDTIME BEGAN:
10:10 AM
MET WITH:Adminstrator Mariaelena VillaTIME COMPLETED:
10:35 AM
ALLEGATION(S):
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Staff did not safeguard resident’s personal belongings
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA), Sabel Martinez, conducted an unannounced follow up complaint investigation visit, and delivered complaint findings. The LPA introduced himself and disclosed the purpose of the visit to Adminstrator Mariaelena Villa.

Throughout the investigation, the Department secured records and conducted interviews with external and internal sources, including staff and residents.

It was alleged staff did not safeguard a resident’s personal belongings. On 3/6/2023, it was reported to the Department staff were not safeguarding a resident’s personal belongings, including hygiene supplies, food, clothing, electronics, and jewelry. The Department was able to contact one of the staff who allegedly was involved in the items going missing. This staff denied taking any of the items in question. The Department attempted multiple contacts with an additional staff who may allegedly removed items, but these attempts were not successful. (See LIC 9099C for continuation of report.)
Unsubstantiated
Estimated Days of Completion: 0
SUPERVISOR'S NAME: Lizzette TellezTELEPHONE: (619) -76-2351
LICENSING EVALUATOR NAME: Sabel MartinezTELEPHONE: (619) 767-2301
LICENSING EVALUATOR SIGNATURE:

DATE: 05/31/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/31/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 08-AS-20230306161932
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: RIGHT CHOICE SENIOR LIVING
FACILITY NUMBER: 374602704
VISIT DATE: 05/31/2024
NARRATIVE
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Interviews with both internal and external sources did not report any concerns with personal belongings going missing and some interviews reported the resident may have misplaced some of the items. Although some of the interviews confirmed the resident had reported some items missing to facility staff, there was no evidence to prove the items were missing due to staff not safeguarding the items.

Based on the evidence obtained, the allegation was Unsubstantiated.

An exit interview was conducted with Administrator Mariaelena Villa, to whom a copy of this report, and Licensee/Appeals Rights (LIC 9058), were provided.
SUPERVISOR'S NAME: Lizzette TellezTELEPHONE: (619) -76-2351
LICENSING EVALUATOR NAME: Sabel MartinezTELEPHONE: (619) 767-2301
LICENSING EVALUATOR SIGNATURE:

DATE: 05/31/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/31/2024
LIC9099 (FAS) - (06/04)
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