374602704-7-22-2024-08-AS-LTEZ-D7P23D-20240730170211

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374602704
Report Date: 07/22/2024
Date Signed: 07/22/2024 10:02:28 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/21/2024 and conducted by Evaluator Sabel Martinez

COMPLAINT CONTROL NUMBER: 08-AS-20240221094459

FACILITY NAME:	RIGHT CHOICE SENIOR LIVING		FACILITY NUMBER:	374602704
ADMINISTRATOR:	TODD BROOKS		FACILITY TYPE:	740
ADDRESS:	6354 CASCADE ST		TELEPHONE:	(619) 246-2003
CITY:	SAN DIEGO	STATE: CA	ZIP CODE:	92122
CAPACITY:	6	CENSUS: 6	DATE:	07/22/2024
		UNANNOUNCED	TIME BEGAN:	09:45 AM
MET WITH:	Administrator Natalie Bond		TIME COMPLETED:	10:10 AM

ALLEGATION(S):

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Staff sexually abused a resident while in care
Staff did not provide a safe environment

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA), Sabel Martinez, conducted an unannounced follow up complaint investigation visit, and delivered complaint findings. The LPA introduced himself and disclosed the purpose of the visit to Administrator Natalie Bond.

Throughout the investigation, the Department secured records and conducted interviews with external and internal sources, including residents and staff.

It was alleged staff sexually abused a resident while in care. On 02/21/2024, it was reported to the Department a caregiver had kissed Resident # 1 (R1) in the lips. The initial report did not disclose a time frame, only that it had occurred at night, and the name of the suspected abuser was not provided.
An interview with an external source revealed the name of the Suspected Abuser (SA), noted the incident had occurred approximately one year prior, during the night shift. The Department interviewed several staff who did not recall any concerning interactions between staff and R1.

Unsubstantiated

Estimated Days of Completion: 0

SUPERVISOR'S NAME: Lizzette Tellez	TELEPHONE: (619) -76-2351
LICENSING EVALUATOR NAME: Sabel Martinez	TELEPHONE: (619) 767-2301
LICENSING EVALUATOR SIGNATURE:	DATE: 07/22/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/22/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20240221094459

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: RIGHT CHOICE SENIOR LIVING	FACILITY NUMBER: 374602704
	VISIT DATE: 07/22/2024

NARRATIVE

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Staff did recall a former resident would enter R1’s room occasionally during the day, but there was no concerning interactions between that resident and R1.

Review of facility records revealed R1 was a seventy-four (74) year-old resident diagnosed with several comorbidities, including Mild Cognitive Impairment. An interview with R1 did not yield any evidence that corroborated the incident occurred. When asked If anyone had kissed, or touched R1 inappropriately, R1 said no. Furthermore, several attempts were made to contact the SA, but all attempts were unsuccessful.

It was also alleged staff did not provide a safe environment. On 02/21/2024, it was reported to the Department R1’s roommate had been verbally and physically aggressive toward R1, and staff had not addressed this concern. Interviews with several sources, including staff, confirmed R1 and R1’s roommate sometimes negatively engaged each other. These behaviors included arguing and verbal aggression towards each other. Staff had placed a barrier between each bed and had begun to redirect them away from each other. The facility was at full capacity; therefore, a room change was not available at the time. When interviewed, R1 did not recall anyone at the facility, including R1’s roommate, grabbing, nor hurting R1.

Based on the evidence obtained, there was not enough evidence to prove the alleged violations occurred, therefore, the allegations were Unsubstantiated.

An exit interview was conducted with Administrator Bond, to whom a copy of this report, and Licensee/Appeals Rights (LIC 9058), were provided.

SUPERVISOR'S NAME: Lizzette Tellez	TELEPHONE: (619) -76-2351
LICENSING EVALUATOR NAME: Sabel Martinez	TELEPHONE: (619) 767-2301
LICENSING EVALUATOR SIGNATURE:	DATE: 07/22/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/22/2024

LIC9099 (FAS) - (06/04)

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