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13 | Licensing Program Analyst (LPA) Amy Domingo conducted an unannounced visit to deliver the findings in the above-mentioned complaint allegations. LPA Domingo identified herself and discussed the purpose of the visit with Administrator Gemma and Stanley Alegre.
During the investigation, LPA Domingo collected pertinent resident records as well as facility documentation and conducted interviews with staff, residents, and outside sources.
On February 22, 2024, the department received a complaint alleging that a staff member hit a client. Staff interview revealed that no staff had witnessed or were aware of any physical altercation involving a resident and staff. Staff did state that during breakfast. S2 did not observe any staff member hit any residents. S2 stated that a staff member was helped a resident from sliding from the wheelchair, and the staff member's chin hit the top of the resident's head.
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