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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374602736
Report Date: 08/15/2022
Date Signed: 08/15/2022 07:27:53 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/09/2021 and conducted by Evaluator Marisela Garcia-Centeno
COMPLAINT CONTROL NUMBER: 08-AS-20211209153240
FACILITY NAME:PANGAN HOME 2FACILITY NUMBER:
374602736
ADMINISTRATOR:PANGAN, JOSE V, JRFACILITY TYPE:
735
ADDRESS:1626 ANTARES DRIVETELEPHONE:
(619) 428-2913
CITY:SAN YSIDROSTATE: CAZIP CODE:
92173
CAPACITY:6CENSUS: 6DATE:
08/15/2022
UNANNOUNCEDTIME BEGAN:
03:25 PM
MET WITH:Administrator - Eliza PanganTIME COMPLETED:
04:25 PM
ALLEGATION(S):
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Neglect/Lack of supervision resulting in serious bodily injury
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Marisela Garcia-Centeno conducted an unannounced visit to deliver investigative findings. LPA was granted entry into the facility by Caregiver, Brendalyn Partosan and met with Administrator, Eliza Pangan to whom LPA disclosed the reason for the visit.

The Department investigated the above listed complaint allegation. The investigation consisted of a tour of the facility, multiple interviews with staff and outside sources, and records review, including medical records and other relevant evidence pertinent to this investigation including video recordings.

On December 9, 2021, Community Care Licensing (CCL) received a complaint alleging that on December 8, 2021, neglect/lack of supervision by facility staff resulted in serious bodily injury of a fractured right arm to Client (C1) [an LIC 811 Confidential Names List was provided to staff to identify the Client].

(continue on LIC9099C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: John Rante
LICENSING EVALUATOR NAME: Marisela Garcia-Centeno
LICENSING EVALUATOR SIGNATURE:

DATE: 08/15/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/15/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 08-AS-20211209153240
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: PANGAN HOME 2
FACILITY NUMBER: 374602736
VISIT DATE: 08/15/2022
NARRATIVE
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Continue from LIC9099)
C1 had been living at the facility since December 12, 2014, and was diagnosed with moderate Intellectual Disability, Autistic, Epilepsy and Drop Seizure Disorder, (causes sudden loss of muscle strength which often results in unexpected falls) and Posterior Inferior Cerebellar Artery (PICA), (eating disorder in which people compulsively eat one or more nonfood items such as clay, paper, or dirt). According to medical records C1 was a fall risk and had a doctor’s order and documented exception approved by the Department to use a protective helmet to minimize serious head injuries. Although C1 ambulated using a wheelchair and was assessed as non-ambulatory, C1 was able to walk around the facility. Despite staff’s close supervision and efforts to ensure C1 always wore their helmet, C1 was known to remove their helmet and roam around the facility at night. In addition, to prevent serious injuries from a fall, the facility added a rubber mat on the floor by C1’s bed and an alarm mat at night when C1 was sleeping. The mat would set off an audible noise in the staff’s rooms to alert staff when the mat was stepped on. If staff became aware of C1 wandering at night they would guide them back to their room, but otherwise C1 would return to bed on their own.

On December 8, 2021, during incontinence care, staff noticed C1 had slight bruising and swelling to his right arm. Per staff interview statements, the source of the injury was not known. C1 was nonverbal and was not able to explain how the injury occurred. In addition, C1 was known to have a high pain tolerance which made it difficult for staff to know if the client was experiencing pain or discomfort. Although C1 was not showing any signs of pain or discomfort, staff activated 911 and C1 was transported to the hospital by emergency paramedics personnel. Hospital personnel notified facility staff that C1 had sustained a fractured arm.

Staff reported that C1 was sharing a room with another Client (C2), [an LIC 811 Confidential Names List was provided to staff to identify the Client]. C2 was nonverbal and was diagnosed with Intellectual Disability, Autism Spectrum Disorder, (a neurological and developmental disorder that affects how people interact and communicate with others). During interviews, staff consistently indicated that C2 was observed twice standing at night by C1’s bed on or about the date C1’s injury was discovered. C2 was known not to like loud noises and C1 used to grind their teeth. Staff were unsure if the combination of the two roommates’ may have resulted in inadvertent client-on-client injury. Subsequently, staff relocated C1 to a different room to minimize future risk. Staff interview statements noted that another possible explanation for C1’s injury was a result of an unwitnessed fall caused by a drop seizure. Based on the information available at the time, it was not possible to determine the source of the client’s injury.
(continue to LIC9099C
SUPERVISORS NAME: John Rante
LICENSING EVALUATOR NAME: Marisela Garcia-Centeno
LICENSING EVALUATOR SIGNATURE:

DATE: 08/15/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/15/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 08-AS-20211209153240
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: PANGAN HOME 2
FACILITY NUMBER: 374602736
VISIT DATE: 08/15/2022
NARRATIVE
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(Continue from LIC9099C)

Records review and interviews with staff disclosed that C1 was sent to the hospital several times due to head injuries sustained from falling due to seizures. All of the incidents to the hospital were properly documented as required by regulations and each time prompt follow up care was provided by facility staff. In addition, facility staff properly reported the incidents to C1’s primary care physician, San Diego Regional Center and Community Care Licensing as required. Review of C1’s hospital records for the visit on December 8, 2021, included a note stating that C1’s incident was reported to protective services due to C1’s pattern of prior injuries; however, discussions with hospital staff revealed no concerns regarding C1’s care. Per the medical report, C1’s overall health assessment indicated C1 was well hydrated and nourished.

This investigation did not determine the facility to be negligent in the care or supervision provided to C1, that led to or contributed to their fractured right arm on December 8, 2021. There was insufficient evidence to corroborate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. Therefore, this allegation is deemed to be unsubstantiated.

An exit interview was conducted with Administrator, Eliza Pangan, and a copy of this report, along with Licensee Rights (LIC 9058 01/16), were provided to Administrator, Pangan at the conclusion of the visit.
SUPERVISORS NAME: John Rante
LICENSING EVALUATOR NAME: Marisela Garcia-Centeno
LICENSING EVALUATOR SIGNATURE:

DATE: 08/15/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/15/2022
LIC9099 (FAS) - (06/04)
Page: 3 of 3