374602783-6-22-2023-08-AS-SJAB-CT7L9J-20230627083337

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374602783
Report Date: 06/22/2023
Date Signed: 06/22/2023 10:06:37 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/21/2021 and conducted by Evaluator Debbie Correia

COMPLAINT CONTROL NUMBER: 08-AS-20210421141051

FACILITY NAME:	SUNNY DELIGHT HOME CARE		FACILITY NUMBER:	374602783
ADMINISTRATOR:	LEILA FERNANDEZ		FACILITY TYPE:	735
ADDRESS:	1272 SUNGLOW DRIVE		TELEPHONE:	(760) 724-9664
CITY:	OCEANSIDE	STATE: CA	ZIP CODE:	92056
CAPACITY:	6	CENSUS: 5	DATE:	06/22/2023
		UNANNOUNCED	TIME BEGAN:	01:00 PM
MET WITH:	Administrator Fernandez		TIME COMPLETED:	01:45 PM

ALLEGATION(S):

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Resident(s) is not accorded privacy.
Resident(s) is not able to receive confidential calls.
Facility is restricting visitations.
Resident(s) are not provided activities.
Staff are intimidating resident(s).

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Debbie Correia conducted an unannounced visit to deliver investigative findings regarding the above listed complaint allegations. LPA identified herself and discussed the purpose of the visit and the elements of the allegations with Administrator Fernandez.

The Department's investigation consisted of staff, resident, and outside source interviews, a resident record review, and facility tour.

It was alleged the facility did not accord privacy to Client 1 (C1). Interviews conducted with an Outside Source (OS1) revealed when they visited C1 there were no issues regarding privacy at the facility, and OS1 would take C1 on outings by themselves. OS1 revealed they never encountered any interference by staff while visiting C1. An interview with another Outside Source (OS2) corroborated facility staff did not interfere with C1’s right to privacy. OS2 revealed during virtual visits as a group, clients who wanted to speak to OS2 privately would go into their room and shut their bedroom door with no issues by staff. Interviews conducted with Staff 1 (S1) and C1 both revealed clients were given their right to privacy.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Debbie Correia
LICENSING EVALUATOR SIGNATURE:	DATE: 06/19/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/19/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20210421141051

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: SUNNY DELIGHT HOME CARE	FACILITY NUMBER: 374602783
	VISIT DATE: 06/22/2023

NARRATIVE

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The interview with C1 also revealed that it was C1’s choice to not meet in private, or at all, with specific visitors.

It was also alleged Client(s) were not able to receive confidential calls. Additionally, it was alleged facility staff restricted client(s) visitations. An interview with C1 revealed having a personal cell phone but did not give their number out due to not wanting specific individuals calling them. C1 also revealed refusing certain calls made to the facility’s landline and had requested facility staff to decline their calls. Likewise, C1 requested facility staff to decline visits made by specific individuals, however would receive visits weekly by others. Interviews with outside sources, and facility staff, corroborated C1 and other clients in care received visits on a regular basis.

It was also alleged Clients are not provided activities. Interviews with outside sources corroborated staff provide the clients in care with a lot of activities, including celebrations, and outings. Lastly, it was alleged S1 intimidated clients in care. Interviews with outside sources and C1 revealed S1 did not intimidate clients. The interview with C1 reiterated it was their choice not to communicate with certain individuals and that S1 had no influence on the matter.

Due to lack of corroborating evidence, the finding regarding the above allegations were established to be unsubstantiated. This finding means although the allegations may have happened or could be valid, there is not a preponderance of evidence to prove that the alleged violations occurred.

LPA Correia conducted an exit interview with Administrator Fernandez. At the time of the exit interview Administrator Fernandez was advised a copy of the Complaint Investigation Report (LIC9099) and Licensee Rights (LIC9058 01-2016) will be provided and signature on this report acknowledges receipt of the documents.

SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Debbie Correia
LICENSING EVALUATOR SIGNATURE:	DATE: 06/22/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/22/2023

LIC9099 (FAS) - (06/04)

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