374602918-4-8-2026-08-AS-DNGN-DSXTZ4-20260408150944

Community Care Licensing

FACILITY EVALUATION REPORT

Facility Number: 374602918
Report Date: 04/08/2026
Date Signed: 04/08/2026 03:10:45 PM

Document Has Been Signed on 04/08/2026 03:10 PM - It Cannot Be Edited

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME:	LINK CENTER, THE		FACILITY NUMBER:	374602918
ADMINISTRATOR/ DIRECTOR:	KRISTEN HOLLOBAUGH		FACILITY TYPE:	775
ADDRESS:	7944 GOLDEN AVE		TELEPHONE:	(619) 460-7333
CITY:	LEMON GROVE	STATE: CA	ZIP CODE:	91945
CAPACITY: 6		CENSUS: 5	DATE:	04/08/2026
TYPE OF VISIT:	Required - 1 Year	UNANNOUNCED	TIME VISIT/ INSPECTION BEGAN:	09:15 AM
MET WITH:	Human Resources Director Rocio Salcedo and Administrator Kristen Hollobaugh		TIME VISIT/ INSPECTION COMPLETED:	03:30 PM

NARRATIVE
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25	Licensing Program Analyst (LPA) Dang Nguyen made an unannounced visit to conduct a Required Annual Inspection. The day program’s facility file was reviewed prior to the visit. LPA was welcomed by, identified himself to, and discussed the purpose of the visit with Human Resources Director Rocio Salcedo. LPA then met with Administrator / Program Director Kristen Hollobaugh, who arrived shortly after. According to the facility license, the day program site has a maximum capacity for six (6) clients, of whom all must be ambulatory. Per LPA observation, LIC602 Physician’s Reports, and staff interview: During today’s inspection, there were a total of five (5) clients enrolled, and all were ambulatory. The day program did not have endorsements for delayed-egress doors or secured perimeter doors, and neither of these types of doors were present. LPA interviewed multiple staff and performed a welfare check on all clients present. All clients that LPA met were non-verbal, but LPA saw that they were calm, clean, and safe. LPA also inspected the care records for all clients and the personnel and training records for multiple active staff. LPA toured both the interior and exterior of the day program facility, inspecting the activity room and all common areas. The day program’s facility was clean, sanitary, and in good repair. Doors, windows, toilet, shower, and lighting fixtures were all working. There was bottled drinking water available for client use. Pathways were free of obstruction and slip hazards. There was sufficient space to facilitate client learning/activities, meetings, dining, laundry, and visitation. [CONTINUED ON LIC 809-C]

NAME OF LICENSING PROGRAM MANAGER: Simon Jacob
NAME OF LICENSING PROGRAM ANALYST: Dang Nguyen
LICENSING PROGRAM ANALYST SIGNATURE:	DATE: 04/08/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/08/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC809 (FAS) - (06/04)

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California Health & Human Services Agency

California Department of Social Services

FACILITY EVALUATION REPORT California law requires a public report of each licensing visit/inspection. This report is a record for the facility and the licensing agency. This report is available for public review; therefore, care is taken not to disclose personal or confidential information. Inquiries concerning the location, maintenance, and contents of these reports may be directed to the Licensing Program Analyst or Regional Office whose address and telephone number are listed on the front of this form.

DEFICIENCIES A deficiency is an instance of noncompliance with licensing requirements, including applicable statutes, regulations, interim licensing standards, operating standards, and written directives. Applicants/ licensees must be notified in writing of all licensing deficiencies. Deficiencies are listed on the left side of this form, and the applicable licensing requirement upon which the deficiency is identified. There are two types of deficiencies:

Type A deficiencies are violations of licensing requirements that, if not corrected, have a direct and immediate risk to the health, safety, or personal rights of persons in care.

Type B deficiencies are violations of licensing requirements that, without correction, could become a risk to the health, safety, or personal rights of persons in care, a recordkeeping violation that could impact the care of said persons and/or protection of their resources, or a violation that could impact those services required to meet the needs of persons in care.

PLANS OF CORRECTION (POCs) The licensing agency is required to establish a reasonable length of time to correct a deficiency. In order to set the time, the licensing agency must take into consideration the seriousness of the violation, the number of persons in care involved, and the availability of equipment and personnel necessary to correct the violation. Applicants/licensees are requested to provide a specific plan for each violation on the right side of the form across from each deficiency. The more specific the plan, the less chance exists for any misunderstanding in setting time limits and reviewing corrections. The applicant/licensee who encounters problems beyond their control in completing the corrections within the specified time frame may request and may be granted an extension of the correction due date by the licensing agency.

CORRECTION NOTIFICATION The applicant/licensee is responsible for completing all corrections and promptly notifying the licensing agency of corrections. Applicants/licensees are advised to keep a dated copy of any correspondence sent to the licensing agency concerning corrections, or if corrections are telephoned to the licensing agency, the date, person contacted, and information given.

CIVIL PENALTIES The licensing agency is required by law to issue a Penalty Notice, when applicable, to all facilities holding a license issued by the licensing agency, or subject to licensure, except Certified Family Homes, Resource Families, and Foster Family Homes, or any governmental entity.

PENALTY NOTICE GIVEN The statement concerning civil penalties serves as a penalty notice on this Licensing Report and failure to correct cited licensing deficiencies will result in civil penalties. Applicants/ licensees are required to pay civil penalties when administrative appeals have been exhausted and in accordance with any payment arrangements made with the licensing agency.

APPEAL RIGHTS The applicant/licensee has a right without prejudice to discuss any disagreement in this report with the licensing agency concerning the proper application of licensing requirements. The applicant/ licensee may request a formal review by the licensing agency to amend or dismiss the notice of deficiency and/ or civil penalty. Requests for review shall be made in writing within 15 business days of receipt of a deficiency notification or civil penalty assessment. Licensing deficiencies may be appealed pursuant to the procedures in the LIC 9058 Applicant/Licensee Rights.

AGENCY REVIEW The licensing agency review of an appeal may be conducted based upon information provided in writing by the applicant/licensee. The applicant/licensee may request an office meeting to provide additional information. The applicant/licensee will be notified in writing of the results of the agency review within 60 business days of the date when all necessary information has been provided to the licensing agency.

EMAIL REQUIREMENT Adult Community Care Facilities, Residential Care Facilities for the Chronically Ill, and Residential Care Facilities for the Elderly are required to provide and maintain an active email address of record with the licensing agency.

LIC809 (FAS) - (09/23)

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STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: LINK CENTER, THE	FACILITY NUMBER: 374602918
	VISIT DATE: 04/08/2026

NARRATIVE

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[CONTINUED FROM LIC 809]

The facility’s ambient internal temperature was complaint at 71 F. When first measured by thermometer, the hot water in the shared restroom used by the clients was initially too hot at 147.9 F. (Regulation requires the hot water at taps used by clients to fall between 105 F and 120 F). During today’s visit, the facilities director adjusted the day program’s water heater settings, such that when retested, the hot water in this restroom was brought to within the complaint temperature range. Refrigerator and freezer used to preserve perishable food were complaint in temperature. There were some snacks available for those clients who forget to bring their own lunch from home. Disposable plates and cutlery were present.

There was a locked area for storage of medication. Confidential records were stored in locked areas. Required licensing postings were observed in visible areas of the facility. There were no toxic chemicals/poisons, open-faced heaters, or other hazardous objects accessible to clients. Smoke detectors, carbon monoxide detectors, emergency lighting, and facility telephone were all working. The First Aid Kit contained the required items. The facility's fire extinguishers had been serviced within the last twelve (12) months. The day program site does not have a fireplace or swimming pool (or similar body of water). Per the Licensee, no firearms or ammunition were kept at the facility. Licensee presented proof of current business liability insurance.

During a review of records, LPA observed, and manger interview confirmed: One (1) of five (5) clients, Client #1 (C1), did not have a completed/signed Admissions Agreement, as required. One (1) of five (5) clients, Client #2 (C2), used hand mittens (a “protective device,” per regulation) as needed due to sometimes having self-injurious behavior; however, during today’s visit, Licensee was unable to present either an approved CCLD Exception Request or a written physician’s order to support C1’s use of hand mittens during day program. Three (3) deficiencies were cited per California Code of Regulations, Title 22 (refer to the attached LIC809-D pages). Plans of Correction will be jointly developed with the Licensee.

An exit interview was conducted with Administrator / Program Director Kristen Hollobaugh, to whom a copy of this report, the LIC809-D pages, and the LIC811 Confidential Names List, and the Licensee/Appeal Rights (LIC9058 03/22) were provided during today’s visit.

NAME OF LICENSING PROGRAM MANAGER: Simon Jacob
NAME OF LICENSING PROGRAM ANALYST: Dang Nguyen
LICENSING PROGRAM ANALYST SIGNATURE:	DATE: 04/08/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/08/2026

LIC809 (FAS) - (06/04)

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Document Has Been Signed on 04/08/2026 03:10 PM - It Cannot Be Edited

Created By: Dang Nguyen On 04/08/2026 at 02:16 PM

Link to Parent Document Below:

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: LINK CENTER, THE	FACILITY NUMBER: 374602918
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 04/08/2026

DEFICIENCIES & PLANS OF CORRECTION (POCs)

Type A

Section Cited

CCR

82088(e)(1)

Fixtures, Furniture, Equipment, and Supplies

(1) Hot water temperature controls shall be maintained to automatically regulate temperature of hot water delivered to plumbing fixtures to attain a hot water temperature of not less than 105 degrees F (40.5 degrees C) and not more than 120 degrees F (48.8 degrees C). This requirement is not met as evidenced by:
	Deficient Practice Statement
1 2 3 4	Based on LPA measurement with a thermometer, Licensee did not maintain controls to automatically regulate the temperature of hot water delivered to plumbing fixtures to be between 105 F and 120 F. This posed an immediate health and safety risk to 5 of 5 clients (C1 through Client #5) in care.
	POC Due Date: 04/08/2026
	Plan of Correction
1 2 3 4	During today’s visit, the facilities director adjusted the day program’s water heater settings, such that when retested, the hot water in this restroom was brought to within the complaint temperature range. This action resolved the deficiency. The Plan of Correction is Satisfied.

Section Cited


	Deficient Practice Statement
1 2 3 4
	POC Due Date:
	Plan of Correction
1 2 3 4

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

	Simon Jacob
NAME OF LICENSING PROGRAM MANAGER:

	Dang Nguyen
NAME OF LICENSING PROGRAM ANALYST:

LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 04/08/2026

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/08/2026

LIC809 (FAS) - (06/04)

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Document Has Been Signed on 04/20/2026 10:52 AM - It Cannot Be Edited

Document is an Amendment of Original Document on 04/20/2026 10:50 AM

Created By: Dang Nguyen On 04/08/2026 at 02:16 PM

Link to Parent Document Below:

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: LINK CENTER, THE	FACILITY NUMBER: 374602918
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 04/08/2026

DEFICIENCIES & PLANS OF CORRECTION (POCs)

Type B

Section Cited

CCR

82068(a)

Admission Agreements

(a) The licensee shall complete and maintain an individual written admission agreement with each client and the client's authorized representative, if any. This requirement is not met as evidenced by:
	Deficient Practice Statement
1 2 3 4	Based on records review and manager interview, for 1 of 5 clients (C1), Licensee did not complete and maintain an individual written admission agreement with the client and/or their authorized representative. This posed a potential personal rights risk to persons in care.
	POC Due Date: 05/08/2026
	Plan of Correction
1 2 3 4	Licensee agreed to coordinate with the responsible persons for C1 to sign an admissions agreement for C1. Licensee agreed to E-mail the executed contract for C1 to LPA, by the POC due date.

Type B

Section Cited

CCR

82072(a)(8)(E)(1)

82072 Personal Rights: “(a)(8)(E) Protective devices including, but not limited to, helmets, elbow guards, and mittens that do not prohibit a client's mobility but rather protect the client from self-injurious behavior are not to be considered restraining devices for the purpose of this regulation. Protective devices may be used if they are approved in advance by the licensing agency as follows: 1. All requests to use protective devices shall be in writing and include a written order of a physician indicating the need for these devices. The licensing agency shall be authorized to require additional documentation…in order to evaluate the request.” This requirement was not met, as evidenced by:
	Deficient Practice Statement
1 2 3 4	Based on records and interview: For 1 of 5 clients (C2), who sometimes uses mittens during day program, Licensee did not secure advance approval for this protective device from the licensing agency and was unable to timely present a written order from the physician indicating C1’s need for mittens. This posed a potential personal rights risk to persons in care.
	POC Due Date: 05/08/2026
	Plan of Correction
1 2 3 4	Licensee agreed to contact C2's physician to obtain a written order for C2's protective hand mittens (assuming Licensee cannot locate an existing order). Licensee agreed to also contact C2’s SDRC Coordinator and responsible person for letters of endorsement for the mittens. Licensee agreed to submit these documents, along with C2’s latest LIC602, SDRC IPP, and an “Exception Request” cover letter, to the San Diego Regional Office (CCLASCPSanDiegoRO@dss.ca.gov), by the POC due date.

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

	Simon Jacob
NAME OF LICENSING PROGRAM MANAGER:

	Dang Nguyen
NAME OF LICENSING PROGRAM ANALYST:

LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 04/08/2026

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/08/2026

LIC809 (FAS) - (06/04)

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