374602961-8-14-2025-08-AS-APAO-DKW38K-20250825180139

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374602961
Report Date: 08/14/2025
Date Signed: 08/14/2025 03:00:50 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/05/2025 and conducted by Evaluator Iby Strong

PUBLIC

COMPLAINT CONTROL NUMBER: 08-AS-20250805155220

FACILITY NAME:	BEARING LANE HOME CARE		FACILITY NUMBER:	374602961
ADMINISTRATOR:	JENKINS, VALERIE		FACILITY TYPE:	735
ADDRESS:	190 BEARING LANE		TELEPHONE:	(619) 749-4629
CITY:	EL CAJON	STATE: CA	ZIP CODE:	92019
CAPACITY:	4	CENSUS: 4	DATE:	08/14/2025
		UNANNOUNCED	TIME BEGAN:	01:00 PM
MET WITH:	House Manager Suzanne Evans		TIME COMPLETED:	02:40 PM

ALLEGATION(S):

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Staff inappropriately disciplined client.
Staff denied client outing rights.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Iby Strong conducted an unannounced visit to initiate an investigation on the above-mentioned allegation. LPA identified herself and discussed the purpose of the visit with House Manager Suzanne Evans.

On August 6, 2025, Community Care Licensing (CCL) received a complaint alleging Staff 1 (S1) forced Client 1(C1) to sit on the floor as a form of discipline and S1 denied C1 from visiting family on the weekend. During the investigation, LPA Strong collected pertinent client records as well as facility documentation and conducted interviews.

According to allegation, on August 5, 2025, C1 had an emotional episode that resulted in S1 forcing C1 to sit on the floor outside. Interview with C1 revealed that C1 did have an emotional outburst where C1 was threatening and yelling at Staff 1.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Iby Strong
LICENSING EVALUATOR SIGNATURE:	DATE: 08/14/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/14/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20250805155220

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: BEARING LANE HOME CARE	FACILITY NUMBER: 374602961
	VISIT DATE: 08/14/2025

NARRATIVE

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According to C1, S1 asked C1 to sit down and calm self. C1 stated that they listened to S1 and calmed self resulting in C1 continuing their regular day. Interview with S1 corroborated that S1 asked C1 to sit down and relax as C1 was cursing and throwing stones outside. S1 stated they did not physically force C1 to sit down, rather asked and C1 listened. Interview with an outside source established that C1 expressed regret regarding incident and exaggerations made against S1.

It was also alleged that during that same incident mentioned above, S1 threatened C1, stating if behaviors continued C1 could not visit family on the weekend. Interview with S1 revealed that during the incident S1 reminded C1 that if they did not collect their twice weekly day-program points, they would not meet the house requirement to earn a special outing on Fridays. S1 established that if C1 continued with behaviors, on that day, they could not go to day program as it could be dangerous for the client; therefore, C1 could not collect those days points. Interview with an outside source revealed that C1 must earn outings but has never been threatened by any staff. Outside source also confirmed that C1 has a history of exaggerating behaviors to control own narrative. Lastly, during interview with C1, C1 handed LPA Strong a letter, apologizing and stating they "made a big deal" out of the incident.

Based on LPA's interviews, and record reviews there is not a preponderance of evidence to prove alleged violation occurred, therefore the allegation is unsubstantiated. An exit interview was conducted with House Manager to whom a copy of this report, and the Licensee/Appeal Rights (LIC 9058 03/22) were provided.

SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Iby Strong
LICENSING EVALUATOR SIGNATURE:	DATE: 08/14/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/14/2025

LIC9099 (FAS) - (06/04)

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