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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374602984
Report Date: 05/28/2025
Date Signed: 05/30/2025 07:39:27 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/19/2024 and conducted by Evaluator Debbie Correia
COMPLAINT CONTROL NUMBER: 08-AS-20240619121619
FACILITY NAME:HOME OF GUIDING HANDS-CALDERAFACILITY NUMBER:
374602984
ADMINISTRATOR:RENE DOEHRERFACILITY TYPE:
735
ADDRESS:9915 VIA RITATELEPHONE:
(619) 596-2067
CITY:SANTEESTATE: CAZIP CODE:
92071
CAPACITY:4CENSUS: 3DATE:
05/28/2025
UNANNOUNCEDTIME BEGAN:
05:45 PM
MET WITH:Administrator Rene DoehrerTIME COMPLETED:
06:30 PM
ALLEGATION(S):
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Staff physically abuse clients.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Debbie Correia conducted an unannounced visit to conclude a complaint investigation regarding the above-mentioned allegation. LPA Correia met with Administrator Doehrer, identified herself, and explained the purpose of the visit.

The Department’s investigation consisted of facility and resident record reviews, staff, and an outside source interview.

It was alleged that facility staff physically abused clients in care. An interview with an Outside Source (OS1) revealed being at a park on June 17, 2024, at approximately 12:30 PM, and witnessed an individual, that appeared to be a caretaker, become physically aggressive with a client. OS1 confronted the Caregiver, who later revealed being an employee of the facility. OS1 documented the license plate of an unmarked vehicle. An interview with facility staff revealed on the day of the alleged incident clients in care were at their day program, and a record review revealed the facility vehicle's license plate did not match what was provided by OS1. In addition, an interview with Outside Source 2 (OS2) corroborated the facility clients were at their day program at the time of the alleged incident.

[Continued on LIC9099C]
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Jennifer Lott
LICENSING EVALUATOR NAME: Debbie Correia
LICENSING EVALUATOR SIGNATURE:

DATE: 10/16/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/16/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 08-AS-20240619121619
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: HOME OF GUIDING HANDS-CALDERA
FACILITY NUMBER: 374602984
VISIT DATE: 05/28/2025
NARRATIVE
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[Continuation of LIC9099]

Based on staff and outside source interviews and a records review, the Department determined the allegation to be Unsubstantiated. An unsubstantiated finding means there was not a preponderance of evidence to prove the alleged violation occurred. An exit interview was conducted with Administrator Doehrer to whom a copy of this report and the Licensee/Appeal Rights (LIC9058 03/22) were provided.
SUPERVISORS NAME: Jennifer Lott
LICENSING EVALUATOR NAME: Debbie Correia
LICENSING EVALUATOR SIGNATURE:

DATE: 05/28/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/28/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2