374603103-9-24-2025-08-AS-SJAB-DLVV8N-20250926161300

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374603103
Report Date: 09/24/2025
Date Signed: 09/24/2025 02:39:14 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/12/2025 and conducted by Evaluator Amy Rodgers

COMPLAINT CONTROL NUMBER: 08-AS-20250812111141

FACILITY NAME:	ADVANTAGE CENTER, THE		FACILITY NUMBER:	374603103
ADMINISTRATOR:	DARIUSH RAZAVI		FACILITY TYPE:	775
ADDRESS:	8363 CENTER DR UNIT 4		TELEPHONE:	(619) 697-6311
CITY:	LA MESA	STATE: CA	ZIP CODE:	91942
CAPACITY:	75	CENSUS:	DATE:	09/24/2025
		UNANNOUNCED	TIME BEGAN:	01:25 PM
MET WITH:	Director Ray Pallasigue		TIME COMPLETED:	02:26 PM

ALLEGATION(S):

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Vehicles used to transport clients are not maintained in a safe operating condition
Staff did not properly meet clients' incontinence care needs.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Amy Rodgers conducted an unannounced visit to deliver findings regarding the above complaint allegations. LPA introduced themselves and disclosed the purpose of the visit to Director Ray Pallasigue.

On 8/12/2025 it was alleged that Vehicles used to transport clients are not maintained in a safe operating condition and Staff did not properly meet clients' incontinence care needs. The Department’s investigation consisted of unannounced facility visits, interviews with facility staff, residents, outside sources, and records review.

(Continued on LIC9099-C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Amy Rodgers
LICENSING EVALUATOR SIGNATURE:	DATE: 09/24/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/24/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20250812111141

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: ADVANTAGE CENTER, THE	FACILITY NUMBER: 374603103
	VISIT DATE: 09/24/2025

NARRATIVE

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(Continued form LIC 9099)

Regarding the allegation, vehicles used to transport clients are not maintained in a safe operating condition. Although staff acknowledged that transportation vehicles have experienced occasional issues with air conditioning and hydraulic lifts, the facility demonstrated that it has systems in place to ensure client safety. Drivers conduct daily morning inspections, and maintenance logs confirm these checks are documented. Staff, Participants, and Outside Source interviews confirmed that alternative vehicles are available and used when needed. Staff, the department's observations, and outside source interviews confirm that Participants are secured prior to transport, and no evidence was found to indicate that clients were transported in unsafe conditions.

It was futher alleged Staff did not properly meet clients' incontinence care needs. Staff described a structured incontinence care routine, which includes checks upon arrival, before lunch, and prior to departure. Staff also reported that some participants require and receive two-person assistance when necessary. A facility tour confirmed the availability of incontinence supplies and designated changing areas, including private spaces with beds and curtains. Participants and outside source interviewed did not express any concerns regarding the appropriateness or timeliness of incontinence care provided by the facility. While minor concerns were noted, the facility has procedures and resources in place to meet clients’ incontinence care needs. There is insufficient evidence to support that staff failed to provide appropriate incontinence care.

Based on interviews, direct LPA observations and records review, a preponderance of evidence does not exist to prove that the alleged violation occurred, therefore the allegation is UNSUBSTANTIATED.

An exit interview was conducted with Director Ray Pallasigue, to whom a copy of this report and the Licensee/Appeal Rights (LIC9058 03/22) were provided.

SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Amy Rodgers
LICENSING EVALUATOR SIGNATURE:	DATE: 09/24/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/24/2025

LIC9099 (FAS) - (06/04)

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