374603156-11-30-2022-08-AS-SJAB-CLNUWB-20221130145626

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374603156
Report Date: 11/29/2022
Date Signed: 11/30/2022 08:39:31 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SO. CAL AC/SC, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/24/2021 and conducted by Evaluator Daniel Pena

COMPLAINT CONTROL NUMBER: 08-AS-20210524150037

FACILITY NAME:	SENIOR CARE & COMFORT LIVING		FACILITY NUMBER:	374603156
ADMINISTRATOR:	LOGALLA, BRANDON		FACILITY TYPE:	740
ADDRESS:	1019 GREENFIELD DRIVE		TELEPHONE:	(619) 334-3775
CITY:	EL CAJON	STATE: CA	ZIP CODE:	92021
CAPACITY:	6	CENSUS: 2	DATE:	11/29/2022
		UNANNOUNCED	TIME BEGAN:	02:50 PM
MET WITH:	Brandon Logalla, Administrator		TIME COMPLETED:	03:30 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

- Residents are verbally abused while in care
- Residents are not provided nutritious meals while in care
- Facility did not address scabies infestation
- Residents are not afforded privacy while in care

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On 11/29/2022, at approximately 2:50 PM, Licensing Program Analyst (LPA) Daniel Pena, conducted an unannounced visit to the facility to conclude a complaint investigation. LPA was met at the entrance by Administrator, Brandon Logalla. After identifying himself and displaying his department identification, LPA was allowed inside the facility. LPA met with Mr. Logalla with whom the elements of the complaint were discussed.

It was alleged residents are verbally abused, not provided nutritious meals, and not afforded privacy while in care. It was also alleged that the facility did not address a pest infestation. The Department’s investigation consisted of facility visits, record reviews, and interviews with staff, residents and outside sources.

Residents did not provide support for the allegation that they were subjected to verbal abuse and denied being abused in any way. Staff denied this allegation and interviews with outside sources did not yield evidence of abuse towards the residents.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Simon Jacob	TELEPHONE: (619) 767-2306
LICENSING EVALUATOR NAME: Daniel Pena	TELEPHONE: (619) 767-2301
LICENSING EVALUATOR SIGNATURE:	DATE: 11/29/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/29/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 08-AS-20210524150037

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SO. CAL AC/SC, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: SENIOR CARE & COMFORT LIVING	FACILITY NUMBER: 374603156
	VISIT DATE: 11/29/2022

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

As to the meals served by the facility, LPA observation and interviews with residents and outside sources did not present evidence that residents are not provided with nutritious meals. LPA received varied evaluations of meal quality during interviews. While some residents reported that meals were very good; others said the facility could offer more meal choices. LPA observation while touring the facility revealed adequate amounts of perishable and non-perishable food supplies.

Interviews with residents and outside sources also failed to bring forth evidence that residents do not receive privacy in their space and personal effects. Outside sources also did not receive reports that privacy for the residents was not respected.

It was also alleged that the facility did not address a pest infestation. During a visit to the facility on 6/2/2021, LPA observed two residents with raised reddish marks on their hands, arms and legs. When asked, the residents said the affected areas itched badly but they did not know where or how they received the condition. There were no records or interviews that provided evidence that the resident’s skin conditions were caused by bed bugs. Residents did not report seeing bed bugs nor did LPA observe evidence of bed bugs on the resident’s clothing, linens and bedding. Residents said they received a medicated cream from a physician and aloe vera from staff to ease the itching. Staff interviews revealed that at least one resident was diagnosed with scabies and had received medicated cream to treat the condition. The Center for Disease Control (CDC) website describes Scabies as appearing with red rash-like markings. (https://www.cdc.gov/parasites/scabies/gen_info/faqs.html). CDC also states, “the most common symptoms of scabies are intense itching and a pimple-like skin rash.” It should also be noted that Scabies is not controlled by a pest control treatment, but with an insecticidal lotion prescribed by a physician, along with laundering of bedding and clothing.

Interviews also presented a report that a rodent was seen in the home. During the tour of the home, LPA did not observe droppings or other obvious evidence of rodent activity. Interviews with staff, residents and outside sources did not provide any evidence of rodent sightings.

The Department has investigated the allegations that residents are verbally abused, not provided nutritious meals, not provided privacy while in care, and the facility did not address a pest infestation.

Based on the information obtained during the course of this investigation, insufficient evidence was

SUPERVISOR'S NAME: Simon Jacob	TELEPHONE: (619) 767-2306
LICENSING EVALUATOR NAME: Daniel Pena	TELEPHONE: (619) 767-2301
LICENSING EVALUATOR SIGNATURE:	DATE: 11/29/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/29/2022

LIC9099 (FAS) - (06/04)

Page: 3 of 3

Control Number 08-AS-20210524150037

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SO. CAL AC/SC, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: SENIOR CARE & COMFORT LIVING	FACILITY NUMBER: 374603156
	VISIT DATE: 11/29/2022

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

obtained to support the allegations. Therefore, the findings are determined to be Unsubstantiated. Although the allegations may have occurred or could be valid, there is not a preponderance of evidence to prove they occurred.

An exit interview was conducted with Administrator Logalla and a copy of this report along with Licensee/Appeal Rights (LIC 9058 01/16) were provided and Mr. Logalla’s signature on this form confirms receipt of these reports.

SUPERVISOR'S NAME: Simon Jacob	TELEPHONE: (619) 767-2306
LICENSING EVALUATOR NAME: Daniel Pena	TELEPHONE: (619) 767-2301
LICENSING EVALUATOR SIGNATURE:	DATE: 11/29/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/29/2022

LIC9099 (FAS) - (06/04)

Page: 2 of 3