374603156-5-15-2024-08-AS-SJAB-D5JU8S-20240523152158

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374603156
Report Date: 05/15/2024
Date Signed: 05/15/2024 01:13:54 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/26/2021 and conducted by Evaluator Tiffany Holmes

COMPLAINT CONTROL NUMBER: 08-AS-20210226151707

FACILITY NAME:	SENIOR CARE & COMFORT LIVING		FACILITY NUMBER:	374603156
ADMINISTRATOR:	LOGALLA, BRANDON		FACILITY TYPE:	740
ADDRESS:	1019 GREENFIELD DRIVE		TELEPHONE:	(619) 334-3775
CITY:	EL CAJON	STATE: CA	ZIP CODE:	92021
CAPACITY:	6	CENSUS: 2	DATE:	05/15/2024
		UNANNOUNCED	TIME BEGAN:	01:01 PM
MET WITH:	Brandon Lagalla, Administrator		TIME COMPLETED:	01:25 PM

ALLEGATION(S):

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Facility did not meet resident's needs.
Facility did not provide a comfortable temperature for residents.
Residents were not provided with nutritious meals.
Facility did not have adequate pest control.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA)Tiffany Holmes conducted an unannounced complaint visit to the facility to deliver findings on the above-mentioned allegations. LPA gained access to the facility, identified herself, and met with Brandon Logalla, Administrator to discuss the purpose of the visit.

The initial investigation visit on March 5, 2021. LPA reviewed records and conducted a physical inspection of the facility. It was alleged that the facility did not meet resident's needs. Interviews revealed the staff live in at the facility. The staff meet the residents needs by assisting them throughout the night. Interviews revealed if a resident needs anything in the middle of the night the staff will assist them. Interviews revealed there are no cut off times of when care is being provided. No interviews revealed that the facility did not meet resident's needs.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Denise Powell	TELEPHONE: (619) 301-9770
LICENSING EVALUATOR NAME: Tiffany Holmes	TELEPHONE: (619) 481-0843
LICENSING EVALUATOR SIGNATURE:	DATE: 05/15/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/15/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20210226151707

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: SENIOR CARE & COMFORT LIVING	FACILITY NUMBER: 374603156
	VISIT DATE: 05/15/2024

NARRATIVE

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It was alleged that the facility did not provide a comfortable temperature for residents.
Interviews revealed that during the summer the facility runs the air and during the winter the facility runs the heater. Interviews revealed that if the temperature is too hot, or too cold they will turn it down or up to make it comfortable for the residents. Interviews revealed the facility is set at a comfortable temperature. No interviews revealed that the facility did not provide a comfortable temperature for residents.

It was alleged that the residents were not provided with nutritious meals. Interviews revealed the resident are served healthy and well balanced meals. The meals consist of meat, vegetables and a starch. Interviews revealed there is one resident that receives a puree diet according to doctors orders. Interviews revealed the food is good and the residents don't have an issue with the foods that are being prepared for them.
No interviews revealed that the residents were not provided with nutritious meals.

It was alleged that the facility did not have adequate pest control. Interviews revealed there were a few rodents around the facility at the time of the complaint back in 2021. Interviews also revealed they immediately did what they needed to do to resolve the issue. Interviews revealed as soon as it was brought to the administrators attention they acted promptly. No interviews revealed that the facility did not have adequate pest control

The investigation did not produce supporting evidence or supporting witness statements to substantiate facility did not meet resident's needs, facility did not provide a comfortable temperature for residents, residents were not provided with nutritious meals and the facility did not have adequate pest control. Based on the evidence obtained from interviews, and record review, the complaint allegation is unsubstantiated.

An exit interview was conducted with Brandon Logalla, Administrator and a copy of this report along with Licensee/Appeal Rights (LIC 9058 03/22) was provided at the conclusion of the visit.

SUPERVISOR'S NAME: Denise Powell	TELEPHONE: (619) 301-9770
LICENSING EVALUATOR NAME: Tiffany Holmes	TELEPHONE: (619) 481-0843
LICENSING EVALUATOR SIGNATURE:	DATE: 05/15/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/15/2024

LIC9099 (FAS) - (06/04)

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