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13 | Licensing Program Analyst (LPA) Amy Domingo conducted an unannounced visit to commence a complaint investigation. LPA was welcomed by, identified herself to, and discussed the purpose of the visit with Administrator Joseph Cruz
The Department’s investigation consisted of interviews and facility records review. It was alleged that the facility call light was in disrepair. LPA requested pertinent information for the month of October 2023. A review of records and interview with the Administrator revealed that the resident in question has not lived at the facility licensed by the Department. The facility the resident resided in is not within the Community Care Licensing Division's jurisdiction. As such, the Department has no jurisdiction to investigate. Therefore, the allegations are determined to be unfounded, which means that the allegations are false, could not have happened, and/or are without a reasonable basis. An exit interview was conducted, and a copy of this report and Licensee Rights LIC 9058 (3/22) were left with the Wellness Director, whose signature on the form confirms receipt of these documents.
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