<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374603253
Report Date: 11/19/2025
Date Signed: 11/19/2025 10:28:24 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/18/2025 and conducted by Evaluator Debbie Correia
COMPLAINT CONTROL NUMBER: 08-AS-20250218150907
FACILITY NAME:LANTERN CRESTFACILITY NUMBER:
374603253
ADMINISTRATOR:DIANA SANTANAFACILITY TYPE:
740
ADDRESS:800 LANTERN CREST WAYTELEPHONE:
(619) 258-8886
CITY:SANTEESTATE: CAZIP CODE:
92071
CAPACITY:180CENSUS: 128DATE:
11/19/2025
UNANNOUNCEDTIME BEGAN:
12:53 PM
MET WITH:Executive Director (ED) TIME COMPLETED:
04:06 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Facility staff did not safeguard resident's belongings.
Facility staff did not ensure resident received meals.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Debbie Correia conducted an unannounced complaint visit to investigate allegations regarding missing personal belongings and lack of meal provision for Resident 1 (R1). LPA was greeted by Concierge Diane How, identified herself, explained the purpose of the visit, and met with the Executive Director Najera and Resident Service Coordinator (RSD) Irma Sterling, and Memory Care Coordinator (MCC) St. Mars, to whom were explained the purpose of the visit.

The Department’s investigation included staff and outside source interviews and a facility and resident records review.

It was alleged by an outside source (OS1) that Resident 1 (R1) was missing belongings from the facility, including a phone and a remote control. OS1 also alleged facility staff did not ensure R1 received proper meals. An interview conducted with R1's Responsible Person (RP) revealed they were in consistent contact with facility staff and conducted regular visits. The RP stated R1 is well taken care of by staff, has no missing belongings, and received meals as scheduled.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Robyn Clark
LICENSING EVALUATOR NAME: Debbie Correia
LICENSING EVALUATOR SIGNATURE:

DATE: 11/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/19/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 08-AS-20250218150907
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: LANTERN CREST
FACILITY NUMBER: 374603253
VISIT DATE: 11/19/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Interviews conducted with facility staff and records reviews corroborated the RP statements (as mentioned above). Staff interviews and documentation reviewed during the visit did not reveal any evidence to support the allegations.

Based on the information obtained, the allegations are Unsubstantiated. An Unsubstantiated finding means there was not a preponderance of evidence to prove the violations occurred.

An exit interview was conducted with Resident Service Coordinator (RSD) Irma Sterling. A copy of this report along with Licensee Rights (LIC 9058 01/16) will be provided to RSD Sterling. Signature on this form confirms the documents were received.

LPA left for approximately 2 hours for lunch break and other CCL related tasks.
SUPERVISORS NAME: Robyn Clark
LICENSING EVALUATOR NAME: Debbie Correia
LICENSING EVALUATOR SIGNATURE:

DATE: 11/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/19/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2