374603253-1-30-2026-08-AS-RCLK-DQV8VH-20260131215108

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374603253
Report Date: 01/30/2026
Date Signed: 01/30/2026 01:47:02 PM

Unfounded

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/28/2026 and conducted by Evaluator Debbie Correia

COMPLAINT CONTROL NUMBER: 08-AS-20260128170818

FACILITY NAME:	LANTERN CREST		FACILITY NUMBER:	374603253
ADMINISTRATOR:	LIZ NAJERA		FACILITY TYPE:	740
ADDRESS:	800 LANTERN CREST WAY		TELEPHONE:	(619) 258-8886
CITY:	SANTEE	STATE: CA	ZIP CODE:	92071
CAPACITY:	180	CENSUS: 124	DATE:	01/30/2026
		UNANNOUNCED	TIME BEGAN:	10:00 AM
MET WITH:	Memory Care Coordinator (MCC) Angela St. Mars		TIME COMPLETED:	01:30 PM

ALLEGATION(S):

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Facility staff did not ensure that residents had access to telephone service while in care .

INVESTIGATION FINDINGS:

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LPA Correia conducted an unannounced visit to commence and conclude a complaint investigation. Upon arrival, LPA was greeted by the facility receptionist, Diane How, identified herself, and met with Memory Care Coordinator (MCC) Angela St. Mars and Executive Director (ED) Liz Najera. LPA explained the purpose of the visit to both individuals.

The Department’s investigation included a review of facility records, a tour of residents’ rooms, and interviews conducted with staff, residents in care, and an outside source (OS1).

Unfounded

Estimated Days of Completion:

SUPERVISORS NAME: Robyn Clark
LICENSING EVALUATOR NAME: Debbie Correia
LICENSING EVALUATOR SIGNATURE:	DATE: 01/30/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/30/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20260128170818

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: LANTERN CREST	FACILITY NUMBER: 374603253
	VISIT DATE: 01/30/2026

NARRATIVE

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On January 28, 2026, the Department received a complaint alleging that the facility’s telephone service had been inoperable for approximately 2 to 3 weeks, leaving residents without a way to contact family or call 911 in case of an emergency.

A facility tour revealed that the phones in residents’ rooms were in working order. An interview with Outside Source (OS1) indicated that the phone outage occurred in a building named The Ridge, identified as the Independent Living Facility (ILF), which is not state licensed but operates under the corporation’s umbrella. A review of the resident roster and facility tour confirmed that the residents affected by the phone outage reside in the ILF and are not under the jurisdiction of Community Care Licensing (CCL).

Based on interviews with staff, residents, and outside sources, as well as a review of facility records and a facility tour, the above allegation was determined to be unfounded, and the complaint has been dismissed.

An exit interview was conducted with ED Najera, to whom was provided a copy of the reports (LIC 9099) and Licensee Rights (LIC 9058). Signature below confirms receipt of these documents.

SUPERVISORS NAME: Robyn Clark
LICENSING EVALUATOR NAME: Debbie Correia
LICENSING EVALUATOR SIGNATURE:	DATE: 01/30/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/30/2026

LIC9099 (FAS) - (06/04)

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