374603253-4-13-2026-08-AS-APAO-DYF7BF-20260930213104

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374603253
Report Date: 04/13/2026
Date Signed: 04/13/2026 03:16:13 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/18/2026 and conducted by Evaluator Angelica Boyles

COMPLAINT CONTROL NUMBER: 08-AS-20260318103103

FACILITY NAME:	LANTERN CREST		FACILITY NUMBER:	374603253
ADMINISTRATOR:	LIZ NAJERA		FACILITY TYPE:	740
ADDRESS:	800 LANTERN CREST WAY		TELEPHONE:	(619) 258-8886
CITY:	SANTEE	STATE: CA	ZIP CODE:	92071
CAPACITY:	180	CENSUS: 141	DATE:	04/13/2026
		UNANNOUNCED	TIME BEGAN:	01:01 PM
MET WITH:	Liz Najera - Executive Director		TIME COMPLETED:	02:30 PM

ALLEGATION(S):

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Staff did not administer medication to a resident in care

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Angelica Boyles conducted an unannounced visit to the facility to deliver investigative findings regarding the above mentioned allegation. LPA identified herself, explained the purpose of the visit and nature of the complaint to Executive Director Liz Najera.

On March 18, 2026 the Department received this complaint which alleged staff did not administer medication to a resident in care. The Department’s investigation included a facility tour, record reviews, as well as interviews with residents and staff.

(Continued on LIC9099-C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Angelica Boyles
LICENSING EVALUATOR SIGNATURE:	DATE: 04/13/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/13/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20260318103103

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: LANTERN CREST	FACILITY NUMBER: 374603253
	VISIT DATE: 04/13/2026

NARRATIVE

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(Continued from LIC9099)

LPA audited a sample of residents’ Medication Administration Record (MAR) for the month of March 2026 which did not reveal any missed medications. Medications not taken by residents were documented accordingly as refusals or appropriately noted otherwise. Interviews with residents did not report staff missing their medications. Interviews with medication technicians were able to demonstrate the seven rights of medication administration and walked LPA through the process of how medications are administered to residents. Additionally, during unannounced visits LPA observed medications being administered to residents and observed medication technicians ensuring the right meds were being administered and completing the MAR.

The Department has investigated the allegation that staff did not administer medication to a resident in care. Based upon the information obtained during this investigation, it is determined that the preponderance of evidence was not met to support or corroborate this allegation and therefore deemed unsubstantiated.

An exit interview was conducted with Executive Director Liz Najera, to whom a copy of this report and the Licensee’s Rights (LIC9058 01/16) were provided.

SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Angelica Boyles
LICENSING EVALUATOR SIGNATURE:	DATE: 04/13/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/13/2026

LIC9099 (FAS) - (06/04)

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