374603253-11-21-2023-08-AS-SJAB-CY3SBH-20231130124357

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374603253
Report Date: 11/21/2023
Date Signed: 11/21/2023 08:19:31 PM

Unfounded

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/17/2023 and conducted by Evaluator Debbie Correia

COMPLAINT CONTROL NUMBER: 08-AS-20231117162109

FACILITY NAME:	LANTERN CREST		FACILITY NUMBER:	374603253
ADMINISTRATOR:	DIANA SANTANA		FACILITY TYPE:	740
ADDRESS:	800 LANTERN CREST WAY		TELEPHONE:	(619) 258-8886
CITY:	SANTEE	STATE: CA	ZIP CODE:	92071
CAPACITY:	180	CENSUS: 78	DATE:	11/21/2023
		ANNOUNCED	TIME BEGAN:	03:40 PM
MET WITH:	Resident Service Director (RSD) Stacey Dickman and Resident Care Coordinator (RCC) Elida (Vidal) Tapia		TIME COMPLETED:	04:30 PM

ALLEGATION(S):

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Staff do not provide adequate hygiene care to residents.
Staff do not dispense medication to resident as prescribed.
Staff do not adequately supervise residents, resulting in multiple unwitnessed falls.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Debbie Correia conducted an unannounced visit to commence a complaint investigation. LPA was greeted by Concierge Sandy Vance, identified herself, and met with Resident Service Director (RSD) Stacey Dickman and Resident Care Coordinator (RCC) Elida (Vidal) Tapia. LPA discussed the purpose of the visit and the basic elements of the allegations mentioned above with RSD Dickman and RCC Dickman.

During today's visit, a record review revealed the alleged victim resides in the Independent Living section of the facility. The San Diego Regional Office (SDRO) Community Care Licensing (CCL) Division does not have jurisdiction over Independent Living Facilities (ILF), therefore the above allegations are determined to be unfounded, meaning that the allegations were false, could not have happened and/or are without a reasonable basis. We have therefore dismissed the complaint.

An exit interview was conducted with RCC Tapia a copy of this report will be been provided for facility records.

Unfounded

Estimated Days of Completion:

SUPERVISOR'S NAME: Simon Jacob	TELEPHONE: (619) 767-2306
LICENSING EVALUATOR NAME: Debbie Correia	TELEPHONE: (619) 407-0894
LICENSING EVALUATOR SIGNATURE:	DATE: 11/21/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/21/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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