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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374603253
Report Date: 11/19/2025
Date Signed: 11/19/2025 10:29:58 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/21/2025 and conducted by Evaluator Debbie Correia
COMPLAINT CONTROL NUMBER: 08-AS-20250221112306
FACILITY NAME:LANTERN CRESTFACILITY NUMBER:
374603253
ADMINISTRATOR:DIANA SANTANAFACILITY TYPE:
740
ADDRESS:800 LANTERN CREST WAYTELEPHONE:
(619) 258-8886
CITY:SANTEESTATE: CAZIP CODE:
92071
CAPACITY:180CENSUS: 128DATE:
11/19/2025
UNANNOUNCEDTIME BEGAN:
09:15 AM
MET WITH:Executive Director (ED) Liz NagariaTIME COMPLETED:
11:00 AM
ALLEGATION(S):
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Staff mismanaging resident’s medication.
INVESTIGATION FINDINGS:
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LPA conducted an unannounced follow-up visit to deliver findings on a complaint investigation. LPA was greeted by Concierge Diane How, identified herself, explained the purpose of the visit, and subsequently met with ED Nagaria, RSD Sterling, and MCC St. Mars.

The Department’s investigation consisted of staff interviews, and a facility and resident records review.

On February 21, 2025, the Department received a complaint that the facility was mismanaging Resident 1 (R1’s) medication. Staff interviews and a review of the hospital discharge report, dated February 15, 2025, included a discontinuation of two (2) of R1’s medications. On February 17, 2025, facility staff sent a request to R1’s Primary Care Physician (PCP) for an order to discontinue the medication per the hospital discharge report/instructions, to no avail. Interviews with facility staff revealed they are not allowed to stop, administer, or change residents’ medication without the PCP approval.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Robyn Clark
LICENSING EVALUATOR NAME: Debbie Correia
LICENSING EVALUATOR SIGNATURE:

DATE: 11/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/18/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 08-AS-20250221112306
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: LANTERN CREST
FACILITY NUMBER: 374603253
VISIT DATE: 11/19/2025
NARRATIVE
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Title 22, California code of regulations, 87465 (h)(2) supports the facility’s position that it cannot discontinue medications without a physician’s order, even when hospital discharge instructions indicate such changes.

Based on staff interviews and a review of facility and resident records the above mentioned allegation, due to lack of corroborating evidence, the finding was established to be unsubstantiated. There is not a preponderance of evidence to prove that the alleged violation occurred.

An exit interview was conducted with Resident Service Coordinator (RSD) Irma Sterling. A copy of this report along with Licensee Rights (LIC 9058 01/16) will be provided to RSD Sterling. Signature on this form confirms the documents were received.
SUPERVISORS NAME: Robyn Clark
LICENSING EVALUATOR NAME: Debbie Correia
LICENSING EVALUATOR SIGNATURE:

DATE: 11/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/19/2025
LIC9099 (FAS) - (06/04)
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