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25 | Licensing Program Manager (LPM) Simon Jacob arrived on June 7, 2024 for an unannounced case management visit to follow up on a substantiated complaint investigation. LPM Simon Jacob met with Director of Resident Care Services, Keisha Bean, and reviewed the report.
On May 6, 2021, the Department concluded a complaint investigation which alleged that a resident sustained multiple pressure injuries resulting in hospitalization due to staff neglect. The allegation was substantiated, and the licensee was cited under California Code of Regulations § 87465(g) – Incidental Medical and Dental Care, which states in part, “The licensee shall immediately telephone 9-1-1 if an injury or other circumstance has resulted in an imminent threat to a resident’s health...” On August 24, 2021, the licensee was also cited, on case management, three violations as a result of the complaint. The first deficiency was cited under California Code of Regulations, Title 22 § 87609(b)(2), Allowable Health Conditions and the Use of Home Health Agencies, which states in part, “Incidental medical care may be provided to residents through a licensed home health agency provided the following conditions are met: The licensee provides the supporting care and supervision needed to meet the needs of the resident receiving home health care.” The second deficiency was cited under California Code of Regulations, Title 22 § 87411(a) Personnel Requirements – General, which states in part, “Facility personnel shall at all times be sufficient in numbers, and competent to provide the services necessary to meet resident needs.” The third deficiency was cited under California Code of Regulations, Title 22 § 87616(a), Exceptions for Health Conditions, which states in part, “As specified in Section 87209, Program Flexibility, the licensee may submit a written exception request if he/she agrees that the resident has a prohibited and/or restrictive health condition but believes that the intent of the law can be met through alternative means.”
At the time of the complaint visit on June 23, 2022, an immediate civil penalty of $500 was assessed and the licensee was informed that an additional civil penalty might be assessed based on Health and Safety Code § 1569.49. |