374603279-10-6-2026-08-AS-SMAZ-DYWSRS-20261016140645

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374603279
Report Date: 10/06/2026
Date Signed: 10/06/2026 02:36:57 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/29/2026 and conducted by Evaluator Janet Ngallo

COMPLAINT CONTROL NUMBER: 08-AS-20260929161549

FACILITY NAME:	BELMONT VILLAGE SABRE SPRINGS		FACILITY NUMBER:	374603279
ADMINISTRATOR:	RANNO, MARK		FACILITY TYPE:	740
ADDRESS:	13075 EVENING CREEK DR S		TELEPHONE:	(858) 486-5020
CITY:	SAN DIEGO	STATE: CA	ZIP CODE:	92128
CAPACITY:	184	CENSUS: 146	DATE:	10/06/2026
		UNANNOUNCED	TIME BEGAN:	11:15 AM
MET WITH:	Executive Director Mark Ranno, Area Director Zara Khatchatrian		TIME COMPLETED:	02:30 PM

ALLEGATION(S):

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Staff isolating family member(s) from resident.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Janet Ngallo conducted an unannounced visit to initiate a complaint investigation regarding the above-mentioned allegation. LPA was greeted, introduced themselves, and discussed the purpose of the visit with Executive Director Mark Ranno.

On 09/29/2026, it was alleged that staff are isolating family member(s) from a resident(R1). The department's investigation consisted of interviews and records review.

[Cont. on LIC 9099-C]

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Lizzette Tellez
LICENSING EVALUATOR NAME: Janet Ngallo
LICENSING EVALUATOR SIGNATURE:	DATE: 10/06/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/06/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20260929161549

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: BELMONT VILLAGE SABRE SPRINGS	FACILITY NUMBER: 374603279
	VISIT DATE: 10/06/2026

NARRATIVE

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[Cont. from LIC 9099]

It is alleged that the facility is following orders from R1's Power of Attorney (POA), to isolate R1's son from visiting R1. Interviews with staff revealed that R1’s daughter, who is the POA and the primary contact, is very involved in R1’s care and visits daily. Staff reported that R1's daughter and son are estranged from each other, and staff have never met or heard from the son. R1's daughter expressed concerns about the son potentially visiting due to family conflict and safety worries, and staff advised them that the facility cannot restrict visits without legal documentation. It was revealed that APS also spoke with the daughter and advised her of the option to obtain a restraining order. Staff reported that no attempts by the son to visit have been made yet.

An interview with an outside source(OS1) indicated that the family is aware of ongoing conflict between R1's daughter and son, who has reportedly contacted various agencies regarding the family estate. OS1 confirmed that R1's son has not visited the facility and stated that R1 would not want a visit from him due to their strained relationship.

Records review of the facility visitor log history for the full month of September 2026, revealed that R1's daughter visits almost daily, however, no visits from R1's son were in the review. Review of R1's emergency contact information did not contain any contact for R1's son.

Based on interviews, and records review, the preponderance of evidence standard has not been met, therefore the above allegation is found to be unsubstantiated. An exit interview was conducted with Executive Director Mark Ranno and a copy of this report, along with Licensee/Appeal Rights (LIC 9058 01/16), were provided. Their signature confirms receipts of these documents.

SUPERVISORS NAME: Lizzette Tellez
LICENSING EVALUATOR NAME: Janet Ngallo
LICENSING EVALUATOR SIGNATURE:	DATE: 10/06/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/06/2026

LIC9099 (FAS) - (06/04)

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