374603297-2-9-2026-08-AS-SJAB-DR6TZV-20260210141058

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374603297
Report Date: 01/20/2026
Date Signed: 02/09/2026 03:03:30 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/14/2024 and conducted by Evaluator Amy Domingo

COMPLAINT CONTROL NUMBER: 08-AS-20240314163934

FACILITY NAME:	RIGHT CHOICE SENIOR LIVING LLC		FACILITY NUMBER:	374603297
ADMINISTRATOR:	TODD BROOKS		FACILITY TYPE:	740
ADDRESS:	4949 MOUNT LONGS		TELEPHONE:	(858) 737-4984
CITY:	SAN DIEGO	STATE: CA	ZIP CODE:	92117
CAPACITY:	6	CENSUS: 5	DATE:	01/20/2026
		UNANNOUNCED	TIME BEGAN:	09:37 AM
MET WITH:	Natalie Bond, Administrator		TIME COMPLETED:	09:38 AM

ALLEGATION(S):

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Lack of supervision, resulting in resident self neglect

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Amy Domingo conducted an unannounced visit to deliver findings regarding the above complaint allegation. LPA introduced themselves and disclosed the purpose of the visit to Natalie Bonds, Administrator.

On 3/14/24, it was alleged lack of supervision, resulting in resident self-neglect. The Department’s investigation consisted of unannounced facility visits, interviews with facility staff, residents, outside sources, and records review.

Licensing Program Analyst (LPA) Domingo conducted an interview with Resident 1 (R1), who willingly participated. During the interview, R1 demonstrated cognitive awareness by accurately stating the current year, the name of the current president, their date of birth, and their current address.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Amy Domingo
LICENSING EVALUATOR SIGNATURE:	DATE: 01/20/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/20/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20240314163934

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: RIGHT CHOICE SENIOR LIVING LLC	FACILITY NUMBER: 374603297
	VISIT DATE: 01/20/2026

NARRATIVE

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LPA reviewed R1’s LIC 602 (Physician’s Report), which indicates that R1 is capable of making decisions and does not present with any cognitive impairments. During the visit, LPA observed R1 to be well-groomed, with no visible open areas, bruising, or signs of being soiled. R1 reported no issues with skin integrity, including rashes, redness, or sores. R1 expressed satisfaction with the care provided at the facility, stating there have been no complaints. R1 noted that there are consistently at least three staff members present and that the Administrator is readily available. R1 also reported that meals are satisfactory, with ample food and beverages provided. LPA observed that R1’s wheelchair and bed were in good condition and appropriate for the resident’s needs.

On the initial visit conducted on March 21, 2024, Licensing Program Analyst (LPA) Domingo toured the facility, including Resident 1’s (R1) shared room. The room was observed to be well-organized, clean, and free of clutter or unpleasant odors. The space was adequately sized to accommodate all necessary furnishings, allowing for safe mobility and comfort. R1’s personal equipment, including a wheelchair and bed, was observed to be in good condition and appropriately maintained.

Licensing Program Analyst (LPA) Domingo conducted interviews with additional residents during the facility visit to assess the overall quality of care and supervision provided. Residents consistently reported feeling safe and well cared for in the facility. They described staff as attentive, respectful, and responsive to their needs. Multiple residents confirmed that staff are readily available throughout the day and night, and that the Administrator is approachable and frequently present. Residents also expressed satisfaction with the cleanliness of the facility, the quality of meals, and the availability of food and beverages. No concerns regarding neglect, lack of supervision, or unmet care needs were reported.

LPA Domingo conducted an interview with Outside Source 1 (OS1) who is familiar with Resident 1’s (R1) care and well-being. OS1 reported no concerns regarding R1’s. OS1 indicated that the facility provides adequate staffing, maintains a clean and safe environment, and meets R1’s physical and emotional needs. No evidence was presented by outside sources to support the allegation.

Based on interviews, inspection, and record reviews there is not a preponderance of evidence to prove lack of supervision, resulting in resident self-neglect therefore the allegations are unsubstantiated. An exit interview was conducted with Natalie Bonds Administrator, to whom a copy of this report and Licensee Rights (LIC9058 03/22) were provided.

SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Amy Domingo
LICENSING EVALUATOR SIGNATURE:	DATE: 01/20/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/20/2026

LIC9099 (FAS) - (06/04)

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