374603339-7-27-2023-18-AS-RSTS-CW8SX5-20231002141522

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374603339
Report Date: 07/27/2023
Date Signed: 07/27/2023 01:24:24 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/09/2023 and conducted by Evaluator Chinwe Nwogene

COMPLAINT CONTROL NUMBER: 18-AS-20230509120720

FACILITY NAME:	MERIDIAN AT LAKE SAN MARCOS, THE		FACILITY NUMBER:	374603339
ADMINISTRATOR:	QUIGLEY, KEVIN		FACILITY TYPE:	740
ADDRESS:	1177 SAN MARINO DR BLDG 1 & 2		TELEPHONE:	(760) 510-7500
CITY:	SAN MARCOS	STATE: CA	ZIP CODE:	92078
CAPACITY:	170	CENSUS: 134	DATE:	07/27/2023
		UNANNOUNCED	TIME BEGAN:	12:25 PM
MET WITH:	Ferlina McBride, Executive Director		TIME COMPLETED:	01:30 PM

ALLEGATION(S):

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Staff did not issue refund to prospective resident.

INVESTIGATION FINDINGS:

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On 7/27/2023, Licensing Program Analyst (LPA), Chinwe Nwogene conducted an unannounced visit to conclude the complaint investigation into the allegation listed above. LPA met with Executive Director, Ferlina McBride. During the investigation, LPA interviewed staff and prospective resident.
Regrading the allegation “Staff did not issue refund to prospective resident”, LPA interviewed staff who stated in 2018, prospective resident paid $4000 as down deposit to reserve an apartment. Staff stated in March 2023, prospective resident contacted facility and requested for a refund. Staff stated an email was sent to corporate office to issue the refund. Staff stated a refund of $4000 in form of a check #14800 was mailed out to resident on 5/12/2023. Staff stated facility does not know why it took corporate office time to process the refund. On 6/16/2023, LPA was able to confirm with prospective resident that the refund was received.
Based on LPA’s interview with staff and prospective resident there is not enough evidence to support the allegation listed above. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated at this time. An exit interview was conducted, and a copy of this report was reviewed with and provided to Ferlina McBride.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Joel Esquivel	TELEPHONE: (951) 248-0312
LICENSING EVALUATOR NAME: Chinwe Nwogene	TELEPHONE: (951) 202-2066
LICENSING EVALUATOR SIGNATURE:	DATE: 07/27/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/27/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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