1
2
3
4
5
6
7
8
9
10
11
12
13 | Licensing Program Analyst (LPA), Eva Torres conducted a virtual visit via FaceTime to deliver findings on the above allegation due to COVID-19. LPA identified herself, spoke with Executive Director, Karen Davis, and disclosed the purpose of the phone call. The investigation included an inspection, a review of the facility’s records, as well as interviews conducted.
It was alleged that the facility serves poor quality meals. Based on the investigation, records revealed that the facility has a menu in place and order food items from two different food vendors. The facility’s menu reflects a variety of choices and the items listed appear to be well-balanced. LPA also observed the facility's meals and it appeared to be of good quality. Moreover, an ample number of residents and responsible parties were interviewed, and their interviews did not support the allegation of poor quality food. Staff denied the allegation. Based on the inspection, interviews conducted, and a review of documents, there is insufficient evidence to prove or disprove the allegation of poor quality food; therefore, the complaint investigation findings are found to be Unsubstantiated. An exit interview was conducted with Executive Director, Davis, and the Licensee’s Rights (LIC9058 01/16) along with a copy of this report was provided to the Executive Director via email. A reply email or return receipt from the Executive Director will confirm receipt of documents. |