374603399-4-8-2026-18-AS-RORN-DT4NXT-20260413105140

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374603399
Report Date: 04/08/2026
Date Signed: 04/08/2026 02:50:44 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/22/2023 and conducted by Evaluator Deborah Lee

COMPLAINT CONTROL NUMBER: 18-AS-20231222112819

FACILITY NAME:	WESTMONT TOWN COURT		FACILITY NUMBER:	374603399
ADMINISTRATOR:	DAVID ALSPACH		FACILITY TYPE:	740
ADDRESS:	500 E VALLEY PKWY		TELEPHONE:	(760) 737-5110
CITY:	ESCONDIDO	STATE: CA	ZIP CODE:	92025
CAPACITY:	200	CENSUS: 174	DATE:	04/08/2026
		UNANNOUNCED	TIME BEGAN:	12:19 PM
MET WITH:	Austin Irwin		TIME COMPLETED:	03:00 PM

ALLEGATION(S):

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Facility staff did not dispense medications as prescribed.

INVESTIGATION FINDINGS:

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On April 8, 2026, the Department of Social Services staff conducted an unannounced visit to this facility to continue investigation of the above allegation and to deliver findings. The Department was met by Austin Irwin Executive Director

Investigation consisted of the following:
On December 26, 2023, the Department conducted an unannounced initial visit to the facility to investigate the complaint allegation mentioned above. During the visit, it was determined that the complaint required further investigation.

On April 8, 2026 The department obtained a copy of resident roster, interviewed Administrator (A1) and 1 staff (S1)

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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Eva M Alvarez
LICENSING EVALUATOR NAME: Deborah Lee
LICENSING EVALUATOR SIGNATURE:	DATE: 04/08/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/08/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 18-AS-20231222112819

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: WESTMONT TOWN COURT	FACILITY NUMBER: 374603399
	VISIT DATE: 04/08/2026

NARRATIVE

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The investigation revealed the following:

Allegation: Facility staff did not dispense medications as prescribed.

The detail of the complaint alleges R1’s medication was not dispensed as prescribed. Discontinued medication was allegedly given to R1.

On April 8, 2026 at 12:30pm, the Department interviewed Executive Director (A1), who denied the allegation on the basis that R1 does not live at the facility, nor has R1 ever lived at the facility. It should be noted that the complaint did not provide a date of birth for R1. The department reviewed the current roster and could confirmed that R1 doesn't appear on the roster. Through the interview process, with A1, the department found that there was a resident with a similar name [one letter off]--who resided in the facility during time of the complaint, however that resident did not match the detail of the complaint.

On April 8, 2026 the Department interviewed the Resident Services Director (S1), who also stated that there was no resident by R1's name who resided in the facility.

Based on the information gathered, there is insufficient evidence to support the allegation mentioned above; Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

There were no deficiencies cited during today's visit. Exit interview conducted and copy of report provided.

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SUPERVISORS NAME: Eva M Alvarez
LICENSING EVALUATOR NAME: Deborah Lee
LICENSING EVALUATOR SIGNATURE:	DATE: 04/08/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/08/2026

LIC9099 (FAS) - (06/04)

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