374603399-5-1-2026-18-AS-RORN-DU2TJC-20260513144608

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374603399
Report Date: 05/01/2026
Date Signed: 05/01/2026 02:02:26 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/14/2024 and conducted by Evaluator Antonine Richard

COMPLAINT CONTROL NUMBER: 18-AS-20240814161934

FACILITY NAME:	WESTMONT OF ESCONDIDO		FACILITY NUMBER:	374603399
ADMINISTRATOR:	DAVID ALSPACH		FACILITY TYPE:	740
ADDRESS:	500 E VALLEY PKWY		TELEPHONE:	(760) 737-5110
CITY:	ESCONDIDO	STATE: CA	ZIP CODE:	92025
CAPACITY:	200	CENSUS: 180	DATE:	05/01/2026
		UNANNOUNCED	TIME BEGAN:	01:32 PM
MET WITH:	Austin Irwin		TIME COMPLETED:	02:30 PM

ALLEGATION(S):

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Staff do not ensure the facility is kept free from mal odors for residents in care.
Staff do not ensure residents rooms are kept in clean, sanitary conditions.

INVESTIGATION FINDINGS:

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On May 1, 2026, the California Department of Social Services/Community Care Licensing (CDSS/CCL) Licensing Program Analyst (LPA), Antonine Richard, conducted an unannounced follow-up complaint visit. The LPA met with the Administrator (A1), Austin Irwin, and explained the purpose of the visit.

The investigation included collecting records and touring the facility. On April 28, 2026, the Department obtained several documents, including the Personnel Report (LIC 500) and the Resident Roster, both dated that day. The Department reviewed and collected documents for Resident R1, including the face sheet, admission agreement, physician's report, medical assessment, and pre-placement appraisal. The Department also obtained documentation for 7 staff training hours. The Department interviewed the Administrator (A1), two Med Techs (MT1 and MT2), the Resident Services Director (RSD), the Memory Care Director (MCD), a maintenance staff member, five additional staff members (S1-S5), and six residents (R1-R6). The Department also visited 11 rooms during the investigation.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Antonine Richard
LICENSING EVALUATOR NAME: Antonine Richard
LICENSING EVALUATOR SIGNATURE:	DATE: 05/01/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/01/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 4

Control Number 18-AS-20240814161934

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: WESTMONT OF ESCONDIDO	FACILITY NUMBER: 374603399
	VISIT DATE: 05/01/2026

NARRATIVE

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Allegation: #1 Staff do not ensure the facility is kept free from mal odors for residents in care.

The complaint alleged that the 3rd and 4^th floors of the facility have a bad odor; the housekeeping staff does not clean the rooms on those floors. On April 28, 2026, the department interviewed the Administrator (A1), who denied the allegation and stated that the housekeepers clean the rooms once a week and as needed.

On the same date, the department also interviewed two Medical Technicians (MT1 and MT2), who denied the allegation and also stated that the rooms do not smell.

Additionally, the department interviewed five staff members (S1-S5), all of whom denied the claim and stated that the rooms are cleaned once a week. If a resident has an accident or spills something, the housekeeper will clean it right away. The staff members also stated that the facility has a hallway air freshener dispenser on the 2nd, 3rd, and 4th floors. The department interviewed the Maintenance staff member (M), who denied that the hallway had a bad odor. M also stated that M is on call 24/7 and will be called if anything needs to be done, and will take care of it. The department interviewed six residents (R1-R6), all of whom reported that their rooms are cleaned once a week.

Reports continued on LIC9099C

SUPERVISORS NAME: Antonine Richard
LICENSING EVALUATOR NAME: Antonine Richard
LICENSING EVALUATOR SIGNATURE:	DATE: 05/01/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/01/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 4

Control Number 18-AS-20240814161934

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: WESTMONT OF ESCONDIDO	FACILITY NUMBER: 374603399
	VISIT DATE: 05/01/2026

NARRATIVE

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R6 also stated that when something was spilled, the housekeeper cleaned it right away. On April 28, 2026, the department visited rooms 107, 218, 224, 301, 308, 322, 327, 338, 405, 429, and 442; no odor was detected. During the facility tour, there were no odors on the first, second, third, or fourth floors.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation (s) did or did not occur, therefore, the allegation is Unsubstantiated.

Allegation: #2: Staff do not ensure residents rooms are kept in clean, sanitary conditions.

The complaint alleged that the “housekeeper refused to clean the rooms in memory care, when residents have accidents and spills get on the floor from urine and feces.” On April 28, 2026, the department interviewed the Administrator (A1), who denied the allegation and stated that the housekeepers clean the rooms once a week and as needed. When a resident spills something on the floor, the housekeepers clean it right away.

On the same date, the department also interviewed two Medical Technicians (MT1 and MT2), who denied the allegation and stated that the rooms are cleaned regularly and that, if any residents or staff members noticed anything, they would report it.

Reports Continued on LIC9099C

SUPERVISORS NAME: Antonine Richard
LICENSING EVALUATOR NAME: Antonine Richard
LICENSING EVALUATOR SIGNATURE:	DATE: 05/01/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/01/2026

LIC9099 (FAS) - (06/04)

Page: 3 of 4

Control Number 18-AS-20240814161934

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: WESTMONT OF ESCONDIDO	FACILITY NUMBER: 374603399
	VISIT DATE: 05/01/2026

NARRATIVE

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Additionally, the department interviewed five staff members (S1-S5), all of whom denied the claim and stated that the rooms are cleaned once a week. If a resident has an accident or spills something, the housekeeper will clean it right away. The department interviewed the Maintenance staff member (M), who denied that the hallway had a bad odor. M also stated that M is on call 24/7 and will be called if anything needs to be done, and will take care of it. The department interviewed six residents (R1-R6), all of whom reported that their rooms are cleaned once a week. R6 also stated that when something was spilled, the housekeeper cleaned it right away. On April 28, 2026, the department visited rooms 107, 218, 224, 301, 308, 322, 327, 338, 405, 429, and 442; no odor was detected. During the facility tour, there were no odors on the first, second, third, or fourth floors outside the hallway.

No deficiencies were cited.

An exit interview was conducted. A copy of this report was provided to the Administrator, Austin Irwin.

SUPERVISORS NAME: Antonine Richard
LICENSING EVALUATOR NAME: Antonine Richard
LICENSING EVALUATOR SIGNATURE:	DATE: 05/01/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/01/2026

LIC9099 (FAS) - (06/04)

Page: 4 of 4