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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374603399
Report Date: 05/20/2026
Date Signed: 05/20/2026 11:41:25 AM

Unfounded


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/03/2026 and conducted by Evaluator Robert Campbell
COMPLAINT CONTROL NUMBER: 18-AS-20260403102601
FACILITY NAME:WESTMONT OF ESCONDIDOFACILITY NUMBER:
374603399
ADMINISTRATOR:AUSTIN IRWINFACILITY TYPE:
740
ADDRESS:500 E VALLEY PKWYTELEPHONE:
(760) 737-5110
CITY:ESCONDIDOSTATE: CAZIP CODE:
92025
CAPACITY:200CENSUS: 177DATE:
05/20/2026
UNANNOUNCEDTIME BEGAN:
10:35 AM
MET WITH:Austin Irwin/Executive DirectorTIME COMPLETED:
11:55 AM
ALLEGATION(S):
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Staff did not ensure the facility was free of bedbugs
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA), Robert Campbell, conducted and unannounced visit to deliver findings for complaint investigation regarding the above allegation. LPA met with Executive Director Austin Irwin, where the LPA explained the purpose of the visit and the elements of the allegation. The investigation consisted of interviews with staff and residents, file reviews, and observations.

On April 07, 2026, Community Care Licensing Division (CCLD) received a complaint alleging "Staff did not ensure the facility was free of bedbugs".

Regarding the allegation that staff did not ensure the facility was free from bedbugs, information obtained from an interview with Administrator stated that they were advised of bed bugs on August 10, 2025, September 01, 2025, January 18, 2026. It was advised that Orkin Pest Control was contacted on August 11, 2025, September 03, 2025, and January 20, 2026.
Continued on LIC9099C
Unfounded
Estimated Days of Completion:
SUPERVISORS NAME: Jazmond D Harris
LICENSING EVALUATOR NAME: Robert Campbell
LICENSING EVALUATOR SIGNATURE:

DATE: 05/20/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/20/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 18-AS-20260403102601
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: WESTMONT OF ESCONDIDO
FACILITY NUMBER: 374603399
VISIT DATE: 05/20/2026
NARRATIVE
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Continued....
Further information advised stated that on January 21, 2026: Units 222A*/B, 224, and 220 were treated with both chemical and heat applications. 2/06/2026 ORKIN report states cleared from Bed Bugs. Further information advised stated that on September 4, 2025: Units 221, 223*, and 225 were treated with both chemical and heat applications. 9/18/2025 ORKIN report states cleared from Bed Bugs. Further information advised stated that on August 13, 2025: Units 340, 342*, and 344 were treated with both chemical and heat applications. 8/12/2025 ORKIN first report states cleared from Bed Bugs. Unit 342 was reheated on 8/18. 8/25/2025 ORKIN second report states cleared from Bed Bugs.

Information obtained from four (4) residents interviewed, seven (7) staff, and two (2) residents representatives reported that the facility handled the incidents of bed bugs very promptly after being reported, and all stated there are no more bed bugs.

Based on the information obtained from interviews and record reviews the allegation that staff did not ensure the facility was free from bedbugs is unfounded. A finding of UNFOUNDED means the allegation could not have happened, is false, and/or is without reasonable basis.

An exit interview was conducted. A copy of the report was discussed and provided to Executive Director Austin Irwin.
SUPERVISORS NAME: Jazmond D Harris
LICENSING EVALUATOR NAME: Robert Campbell
LICENSING EVALUATOR SIGNATURE:

DATE: 05/20/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/20/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2