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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374603399
Report Date: 08/14/2026
Date Signed: 08/14/2026 01:17:52 PM

Unfounded


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/02/2026 and conducted by Evaluator Robert Campbell
COMPLAINT CONTROL NUMBER: 18-AS-20260702153208
FACILITY NAME:WESTMONT OF ESCONDIDOFACILITY NUMBER:
374603399
ADMINISTRATOR:AUSTIN IRWINFACILITY TYPE:
740
ADDRESS:500 E VALLEY PKWYTELEPHONE:
(760) 737-5110
CITY:ESCONDIDOSTATE: CAZIP CODE:
92025
CAPACITY:200CENSUS: 180DATE:
08/14/2026
UNANNOUNCEDTIME BEGAN:
12:20 PM
MET WITH:Austin Irwin - Executive DirectorTIME COMPLETED:
01:30 PM
ALLEGATION(S):
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Staff verbally abused a client
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA), Robert Campbell, conducted an unannounced visit to deliver findings for complaint investigation regarding the above allegation. LPA met with Executive Director, Austin Irwin, where the LPA explained the purpose of the visit and the elements of the allegation. The investigation consisted of interviews and documentation review.

On July 7, 2026, Community Care Licensing Division (CCLD) received a complaint alleging staff verbally abused a client. It was reported that Staff Member called Resident #1 inappropriate names and indicated that “nobody likes her.” Information obtained from an interview with Executive Director stated that the “Staff Member” mentioned in the allegation has never worked or has been associated to the facility. Additional interviews corroborated the information listed above. LPA reviewed pertinent documentation such as LIC500, staff schedules, and Guardian Roster confirming the reported staff member was not listed on any roster.
(Continued on LIC9099C...)

Unfounded
Estimated Days of Completion:
SUPERVISORS NAME: Jazmond D Harris
LICENSING EVALUATOR NAME: Robert Campbell
LICENSING EVALUATOR SIGNATURE:

DATE: 08/14/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/14/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 18-AS-20260702153208
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: WESTMONT OF ESCONDIDO
FACILITY NUMBER: 374603399
VISIT DATE: 08/14/2026
NARRATIVE
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Continued....
Based on the documentation obtained and from interview the allegation that staff verbally abused a client is unfounded. A finding of UNFOUNDED means the allegation could not have happened, is false, and/or is without reasonable basis.
An exit interview was conducted. A copy of the report was discussed and provided to Executive Director Austin Irwin.
SUPERVISORS NAME: Jazmond D Harris
LICENSING EVALUATOR NAME: Robert Campbell
LICENSING EVALUATOR SIGNATURE:

DATE: 08/14/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/14/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2