374603437-5-12-2025-08-AS-SJAB-DGQU88-20250516152108

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374603437
Report Date: 05/12/2025
Date Signed: 05/12/2025 01:40:44 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/06/2025 and conducted by Evaluator Amy Rodgers

COMPLAINT CONTROL NUMBER: 08-AS-20250506094003

FACILITY NAME:	SUNGARDEN TERRACE		FACILITY NUMBER:	374603437
ADMINISTRATOR:	SUSAN O'SHAUGHNESSY		FACILITY TYPE:	740
ADDRESS:	2045 SKYLINE DRIVE		TELEPHONE:	(619) 462-5831
CITY:	LEMON GROVE	STATE: CA	ZIP CODE:	91945
CAPACITY:	110	CENSUS: 40	DATE:	05/12/2025
		UNANNOUNCED	TIME BEGAN:	11:30 AM
MET WITH:	Executive Director Susan O'Shaughnessy		TIME COMPLETED:	02:00 PM

ALLEGATION(S):

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Facility did not maintain a comfortable temperature for a resident in care.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Amy Rodgers made an unannounced visit to conduct an investigation on the above-mentioned allegation. LPA met with Executive Director Susan O'Shaughnessy and discussed the basic elements of the complaint. The Department’s investigation consisted of staff and resident interviews and a facility tour.

On May 5, 2025, Community Care Licensing (CCL) received a complaint alleging that R1's room and the entire facility were very cold. An interview with Resident #1 (R1) confirmed they cannot control their room's temperature. Direct observation in R1's room reflected a temperature of 76 degrees. Interview with the Executive Director and R1 confirmed measures have been taken, such as insulated draperies, offering of different room accommodations, offering individual room heaters and extra blankets, as well as timely responses to requests of modifying R1's room temperature to make R1 feel more comfortable in his room. (Coninued on LIC9099)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Denise Powell
LICENSING EVALUATOR NAME: Amy Rodgers
LICENSING EVALUATOR SIGNATURE:	DATE: 05/12/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/12/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20250506094003

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: SUNGARDEN TERRACE	FACILITY NUMBER: 374603437
	VISIT DATE: 05/12/2025

NARRATIVE

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(Continued from LIC9099)

Interviews with residents revealed some residents have experienced uncomfortable temperature in their rooms However, the front desk responds to requests to adjust the temperature throughout the day and night. During a facility tour, LPA observed individual thermometers in the hallway near R1's room to reflect a temperature range of 76-78 degrees. Temperatures throughout the common area averaged temperature range of 75-78 degrees.

Based on interviews, and LPA observations there is not a preponderance of evidence to prove alleged violations occurred, therefore the allegations are unsubstantiated. An exit interview was conducted with Executive Director Susan O'Shaughnessy, to whom a copy of this report, and the Licensee/Appeal Rights (LIC 9058 03/22) were provided

SUPERVISORS NAME: Denise Powell
LICENSING EVALUATOR NAME: Amy Rodgers
LICENSING EVALUATOR SIGNATURE:	DATE: 05/12/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/12/2025

LIC9099 (FAS) - (06/04)

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