374603437-2-13-2025-08-AS-SJAB-DEBUJG-20250228143731

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374603437
Report Date: 02/13/2025
Date Signed: 02/13/2025 05:24:37 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/12/2025 and conducted by Evaluator Amy Rodgers

COMPLAINT CONTROL NUMBER: 08-AS-20250212142931

FACILITY NAME:	SUNGARDEN TERRACE		FACILITY NUMBER:	374603437
ADMINISTRATOR:	SUSAN O'SHAUGHNESSY		FACILITY TYPE:	740
ADDRESS:	2045 SKYLINE DRIVE		TELEPHONE:	(619) 462-5831
CITY:	LEMON GROVE	STATE: CA	ZIP CODE:	91945
CAPACITY:	110	CENSUS: 37	DATE:	02/13/2025
		UNANNOUNCED	TIME BEGAN:	12:30 PM
MET WITH:	Administrator Susan O'Shaughnessy		TIME COMPLETED:	04:45 PM

ALLEGATION(S):

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Staff does not provide a comfortable room temperature for resident.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Amy Rodgers conducted a facility visit to open a complaint and deliver findings. LPA gained access to the facility, identified herself and met with Administrator Susan O'Shaughnessy to whom was explained the purpose of the visit.

The Department’s investigation consisted of staff and resident interviews and a facility tour.

On February 12, 2025, Community Care Licensing (CCL) received a complaint alleging that facility staff did not maintain a comfortable temperature for resident (R1), [a LIC 811 Confidential Names List was provided to staff to identify the resident]. It was specifically alleged that the heat does not run long enough to maintain a comfortable temperature in R1’s apartment. (continue at LIC9099C)

(Continued form LIC 9099)

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Denise Powell	TELEPHONE: (619) 767-2317
LICENSING EVALUATOR NAME: Amy Rodgers	TELEPHONE: 619-997-4108
LICENSING EVALUATOR SIGNATURE:	DATE: 02/13/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/13/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20250212142931

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: SUNGARDEN TERRACE	FACILITY NUMBER: 374603437
	VISIT DATE: 02/13/2025

NARRATIVE

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(Continued form LIC 9099)

An Interview conducted with the Executive Director revealed that the building is heated through a central heating system and the residents cannot control the temperature of their rooms. An interview conducted with Resident #1 (R1) also corroborated they have no control of the temperature, heating or air conditioning in their room. The interview with R1 also revealed no issues with their heating in the common areas of the facility. A CCL annual inspection was conducted on February 7, 2025 and it was noted common area hallway temperatures to be 78 degrees, 77 degrees, 79 degrees, and 75 degrees.

An interview conducted with residents revealed they have not had any issues with the temperature being comfortable in their rooms and front desk responds to requests to adjust the temperature throughout the day and night. An interview with front desk employee confirms they tour the facility in the morning at 8am and re-set the thermostats throughout the building to 71 degrees, said thermostats control the halls as well as the individual rooms. The front desk employees are responsible to also set the thermostats to 78 degrees at night. During a facility tour LPA observed individual thermometers in the hallway located near R1's room to reflect a temperature range of 76-78 degrees and the individual room ranged from 72-77 degrees. Direct observation in R1's room reflected a temperature of 72 degrees. Interview with the Administrator and R1 confirmed measures are being taken, such as insulated drapery's, different room accommodations, and extra blankets to make R1 feel more comfortable in his room.

Based upon the information obtained during the investigation it is determined that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the violation occurred and is therefore UNSUBSTANTIATED.

An exit interview was conducted with Administrator O'Shaughnessy whose signature below confirms receipt of a copy of this report and the Licensee Appeal Rights. (LIC9058 3/22).

SUPERVISOR'S NAME: Denise Powell	TELEPHONE: (619) 767-2317
LICENSING EVALUATOR NAME: Amy Rodgers	TELEPHONE: 619-997-4108
LICENSING EVALUATOR SIGNATURE:	DATE: 02/13/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/13/2025

LIC9099 (FAS) - (06/04)

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