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25 | Licensing Program Analyst (LPA), Laarni Santiago, conducted an unannounced Case Management virtual visit regarding an incident report submitted to the San Diego Regional Office. Virtual visits are being conducted due to COVID-19. LPA met with Resident Services Director, Syril Nelson and Director of Sales and Marketing, Betty Willis, identified herself, and stated the purpose of the visit.
On August 17th, 2020, the Regional Office received an incident report regarding Resident #1's (R1, see List of Confidential Names), that occurred on August 14th, 2020. During the visit, LPA conducted interviews and requested additional documentation and contact information. No deficiencies were cited.
An exit interview was conducted and a copy of this report, List of Confidential Names, and Licensee's Rights (9058 01/16) were provided to the Executive Director and Resident Services Director via electronic mail. An e-mail receipt confirms the acceptance of these documents. |