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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374603444
Report Date: 08/15/2024
Date Signed: 08/15/2024 05:16:28 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/24/2021 and conducted by Evaluator Tiffany Holmes
COMPLAINT CONTROL NUMBER: 08-AS-20210324111143
FACILITY NAME:OPALEC BOARD AND CAREFACILITY NUMBER:
374603444
ADMINISTRATOR:LEANN COX OPALECFACILITY TYPE:
740
ADDRESS:5638 PLUMAS STREETTELEPHONE:
(619) 434-6366
CITY:SAN DIEGOSTATE: CAZIP CODE:
92139
CAPACITY:6CENSUS: 5DATE:
08/15/2024
UNANNOUNCEDTIME BEGAN:
03:00 PM
MET WITH:Lilia Oplaec, LicenseeTIME COMPLETED:
04:15 PM
ALLEGATION(S):
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Staff locked resident in a room
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA)Tiffany Holmes conducted an unannounced complaint visit to the facility to deliver findings on the above-mentioned allegation. LPA gained access to the facility, identified herself, and met with Lilia Oplaec, Licensee to discuss the purpose of the visit.

LPA conducted the initial investigation visit on April 2, 2021, and was able to interview clients, facility staff, and outside sources. LPA also reviewed records and conducted a physical inspection of the facility. It was alleged that staff locked resident in a room. Interviews revealed that there were two outside witnesses that observed the lock on the door where the lock was on the outside leading into the hallway. Interviews revealed that both witnesses asked the staff to remove and or reverse the lock. Interviews with staff stated that there was never a lock on the door although two credible witnesses stated there was. The investigation produced supporting witness statements to substantiate the staff locked the resident in a room. Based on the evidence obtained from interviews, the complaint allegation is substantiated. A deficiency is cited per Title 22 California Code of Regulation

An exit interview was conducted with Lilia Oplaec, Licensee and a copy of this report along with Licensee/Appeal Rights (LIC 9058 03/22) was provided at the conclusion of the visit.

Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Denise PowellTELEPHONE: (619) 301-9770
LICENSING EVALUATOR NAME: Tiffany HolmesTELEPHONE: (619) 481-0843
LICENSING EVALUATOR SIGNATURE:

DATE: 08/15/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/15/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/24/2021 and conducted by Evaluator Tiffany Holmes
COMPLAINT CONTROL NUMBER: 08-AS-20210324111143

FACILITY NAME:OPALEC BOARD AND CAREFACILITY NUMBER:
374603444
ADMINISTRATOR:LEANN COX OPALECFACILITY TYPE:
740
ADDRESS:5638 PLUMAS STREETTELEPHONE:
(619) 434-6366
CITY:SAN DIEGOSTATE: CAZIP CODE:
92139
CAPACITY:6CENSUS: DATE:
08/15/2024
UNANNOUNCEDTIME BEGAN:
03:00 PM
MET WITH:TIME COMPLETED:
04:15 PM
ALLEGATION(S):
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Staff gave resident a bucket to use as a toilet
Staff are not dispensing resident's medications as prescribed
Staff are financially abusing resident
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA)Tiffany Holmes conducted an unannounced complaint visit to the facility to deliver findings on the above-mentioned allegations. LPA gained access to the facility, identified herself, and met with Lilia Oplaec, Licensee to discuss the purpose of the visit.

LPA conducted the initial investigation visit on April 02, 2021, and was able to interview clients, facility staff, and outside sources. LPA also reviewed records and conducted a physical inspection of the facility. It was alleged that staff gave resident a bucket to use as a toilet. Interviews revealed that the resident was incontinent and did not use a bucket as a toilet. Interviews revealed that the resident also had a bedside commode in which they used. Interviews with staff revealed they would never make a resident use a bucket to go to the bathroom. Interviews with staff deny the allegation.
There was no evidence or supporting witness statements to substantiate staff gave resident a bucket to use as a toilet.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Denise PowellTELEPHONE: (619) 301-9770
LICENSING EVALUATOR NAME: Tiffany HolmesTELEPHONE: (619) 481-0843
LICENSING EVALUATOR SIGNATURE:

DATE: 08/15/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/15/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 08-AS-20210324111143
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: OPALEC BOARD AND CARE
FACILITY NUMBER: 374603444
VISIT DATE: 08/15/2024
NARRATIVE
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It was also alleged that staff are not dispensing resident's medications as prescribed. Interviews revealed the residents medications are given as prescribed. Interviews revealed the resident took medications and needed assistance with them. Interviews revealed they follow what the doctor says and then gives it to the residents. They make sure that all the residents have a prescription.

It was also alleged that staff are financially abusing resident. Interviews revealed that the staff are not financially abusing the resident. Interviews revealed the resident handled their own financial obligations. Interviews revealed that R1 stayed one week and then their family moved them out and put a stop payment on the rent for that month.

The investigation did not produce supporting evidence or supporting witness statements to substantiate staff gave resident a bucket to use as a toilet, staff are not dispensing resident's medications as prescribed, and staff are financially abusing resident.

Based on the evidence obtained from interviews, and record review, the complaint allegation is unsubstantiated.

An exit interview was conducted with Lilia Oplaec, Licensee and a copy of this report along with Licensee/Appeal Rights (LIC 9058 03/22) was provided at the conclusion of the visit.
SUPERVISOR'S NAME: Denise PowellTELEPHONE: (619) 301-9770
LICENSING EVALUATOR NAME: Tiffany HolmesTELEPHONE: (619) 481-0843
LICENSING EVALUATOR SIGNATURE:

DATE: 08/15/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/15/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 08-AS-20210324111143
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: OPALEC BOARD AND CARE
FACILITY NUMBER: 374603444
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/15/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
08/30/2024
Section Cited
CCR
87468.1(a)(6)
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Personal Rights of Residents in All Facilities (a) Residents in all residential care facilities for the elderly shall have all of the following personal rights:(6) To leave or depart the facility at any time and to not be locked into any room, building, or on facility premises by day or night. This does not prohibit a licensee from establishing house rules, such as locking doors at night to protect residents, or barring windows against intruders, with permission from the Department. This requirement was not met as evidenced by:
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Lincesee removed the lock on the door while LPA was at facility. Licensee will also have training for all staff by an outside vendor regarding persoanl rights of residents. Training/ documents/ and sign in sheet is due to CCl by 08/30/2024.
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Interviews with outside source confirmed R1 had a lock on their bedroom door leading to the hallway. This posed a potential health and safety risk to 1 of 5 (R1) residents in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Denise PowellTELEPHONE: (619) 301-9770
LICENSING EVALUATOR NAME: Tiffany HolmesTELEPHONE: (619) 481-0843
LICENSING EVALUATOR SIGNATURE:

DATE: 08/15/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/15/2024
LIC9099 (FAS) - (06/04)
Page: 4 of 4