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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374603462
Report Date: 05/17/2026
Date Signed: 05/17/2026 12:42:53 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/06/2024 and conducted by Evaluator Christian Gutierrez
PUBLIC
COMPLAINT CONTROL NUMBER: 18-AS-20240206111549
FACILITY NAME:VILLA MONTICELLO ASSISTED LIVINGFACILITY NUMBER:
374603462
ADMINISTRATOR:ORLANDO DYFACILITY TYPE:
740
ADDRESS:25695 N. CENTRE CITY PARKWAYTELEPHONE:
(760) 738-1557
CITY:ESCONDIDOSTATE: CAZIP CODE:
92026
CAPACITY:29CENSUS: 23DATE:
05/17/2026
UNANNOUNCEDTIME BEGAN:
09:35 AM
MET WITH:Dolores ZeilerTIME COMPLETED:
12:55 PM
ALLEGATION(S):
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Staff does not provide 60-day notice prior to rent increase.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Christian Gutierrez conducted a subsequent complain visit in regard to the allegations listed above. LPA met caregiver/med-tech Dolores Zeiler (DJ) who assisted with today’s visit. Administrator Orlando Dy was notified by telephone.

The investigation consisted of the following: During the initial visit conducted on 02/12/2024, LPA Janette Romero conducted an unannounced visit, toured the facility, obtained copies of pertinent documentation, interviewed Licensee Dy and attempted to conduct one (1) resident interview. During today’s visit LPA Gutierrez obtained staff roster, resident roster, reviewed six (6) random residents files looked over admission agreements and obtained three (3) documents with an explanation of rent increase. LPA interviewed Administrator and Licensee over the telephone, witnesses #1-witness # 3(W1-W3) over telephone, and attempted interview with witness #4-witness #6 (W4-W6). LPA delivered findings. SEE LIC 9099C

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Tony Vasallo
LICENSING EVALUATOR NAME: Christian Gutierrez
LICENSING EVALUATOR SIGNATURE:

DATE: 05/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/17/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 18-AS-20240206111549
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: VILLA MONTICELLO ASSISTED LIVING
FACILITY NUMBER: 374603462
VISIT DATE: 05/17/2026
NARRATIVE
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In regard to the allegation” Staff does not provide 60-day notice prior to rent increase.”, It is alleged that facility does not provide residents with a 60-day notice of rent increase. During interview with Administrator and Licensee both stated they are the only ones who deal with rent increases and always give a 60-day notice to responsible parties. Administrator stated that all residents do not take care of their own finances. LPA Gutierrez did a random file check on six (6) residents and found three (3) out of the six (6) residents had a rent increase and all had a 60-day written notice in file. LPA contacted six (6) witness and two (2) stated there had been no rent increase since admission, one (1) stated they received a 60-day notice, and three (3) did not answer telephone after multiple attempts.

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Although the allegations may have happened or are valid, there is no preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. An exit interview was conducted with staff, and a copy of this report was provided.

SUPERVISORS NAME: Tony Vasallo
LICENSING EVALUATOR NAME: Christian Gutierrez
LICENSING EVALUATOR SIGNATURE:

DATE: 05/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/17/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2