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13 | Licensing Program Analyst (LPA) Adam Hamer conducted an unannounced complaint investigation tele-visit via FaceTime due to COVID-19. LPA identified himself, met with Maria Aguilar and discussed the purpose of the tele-visit, which was to deliver findings for the above allegation.
The Department’s investigation included, but was not limited to, interviews with staff and outside sources. Facility records and outside source records were also obtained by the Department and reviewed for pertinent evidence.
The Department received a complaint on March 17, 2020 that the facility did not allow a hospice nurse to visit a resident. The evidence gathered during the investigation revealed that a resident (R1) (See Confidential Names List on LIC 811) was receiving hospice care at the time when visitor restrictions began to be implemented at the facility in March 2020 due to COVID-19. The Department’s interviews with outside sources and records review revealed that, although home health visits were restricted, R1 continued to receive medical visits by hospice nurses from March 2020 through October 2020. The Department’s interview with the licensee and facility staff also revealed that the facility never restricted medical visits or hospice nurse visits for any residents at any time throughout this period.
Based on the evidence obtained from the complaint investigation, this allegation that the facility did not allow hospice nurse to visit resident is UNSUBSTANTIATED, meaning that there is not a preponderance of the evidence to find that the allegation is true.
An exit interview was conducted with Ms. Aguilar, a List of Confidential Names and a copy of this report and Licensee's Rights (9058 01/16) were emailed to the licensee. An email read receipt confirmation confirms receipt of these documents.
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