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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374603533
Report Date: 08/04/2025
Date Signed: 08/04/2025 03:08:46 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/05/2025 and conducted by Evaluator Tiffany Holmes
COMPLAINT CONTROL NUMBER: 08-AS-20250305150044
FACILITY NAME:WORK SKILL RESOURCESFACILITY NUMBER:
374603533
ADMINISTRATOR:ENUNWA, EBELEFACILITY TYPE:
775
ADDRESS:9349 JAMACHA BLVDTELEPHONE:
(619) 512-1107
CITY:SPRING VALLEYSTATE: CAZIP CODE:
91977
CAPACITY:60CENSUS: 49DATE:
08/04/2025
UNANNOUNCEDTIME BEGAN:
02:30 PM
MET WITH:Tracy Mcknight, Program ManagerTIME COMPLETED:
02:55 PM
ALLEGATION(S):
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Staff did not prevent clients from having a physical altercation
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA)Tiffany Holmes contacted the facility to deliver findings for a complaint investigation via tele-virtual. LPA identified herself to, and explained the purpose of the visit and the basic elements of the complaint with Tracy Mcknight, Program Manager

LPA previously conducted interviews with residents, staff, and outside sources, made observations, and obtained and reviewed pertinent records. LPA conducted the initial visit on March 13, 2025 and conducted a tour of the facility.

It was alleged that staff did not prevent clients from having a physical altercation. Interviews revealed on 03/05/2025 between 12:45pm - 12:50pm, Client 1 (C1) punched C2 in the face. Interviews revealed that the staff immediately attempted to step in and redirect C1. The staff were able to intervene and separate the two clients. Interviews revealed the staff called law enforcement to report this incident. Interviews with C1 revealed they punched C2 because C2 made a sexually inappropriate comment to them. Interviews with adminstration staff revealed that both clients will continue attending the same day program. Interviews revealed that C1was suspended from program.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Tiffany Holmes
LICENSING EVALUATOR SIGNATURE:

DATE: 08/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/04/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 08-AS-20250305150044
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: WORK SKILL RESOURCES
FACILITY NUMBER: 374603533
VISIT DATE: 08/04/2025
NARRATIVE
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[CONTINUED FROM LIC 9099]

Interviews of clients, staff, and outside sources revealed there were no known recent incidents between the two clients. Interviews revealed that the direct care staff all have hands-on training on how to redirect the clients and conflict resolution. Interviews with staff revealed the incident happened so quickly and as soon as they observed it to happen they acted promptly and quickly to separate the clients and to keep everyone safe.

The Department has investigated the above-mentioned allegation and based on interviews, LPA observations, and records review, it was determined that the complaint allegations are Unsubstantiated. The allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred.

An exit interview was conducted with Tracy Mcknight, Program Manager via face time and a copy of this report along with Licensee/Appeal Rights (LIC 9058 03/22) was provided via email. An electronic email read receipt confirms the documents were received.
SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Tiffany Holmes
LICENSING EVALUATOR SIGNATURE:

DATE: 08/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/04/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2