374603565-3-7-2025-08-AS-LTEZ-DF53B3-20250325180540

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374603565
Report Date: 03/07/2025
Date Signed: 03/07/2025 05:00:49 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/28/2025 and conducted by Evaluator Iby Strong

PUBLIC

COMPLAINT CONTROL NUMBER: 08-AS-20250228162841

FACILITY NAME:	LA VIDA REAL		FACILITY NUMBER:	374603565
ADMINISTRATOR:	GARCIA, KIMBERLY		FACILITY TYPE:	740
ADDRESS:	11588 VIA RANCHO SAN DIEGO		TELEPHONE:	(619) 660-5778
CITY:	EL CAJON	STATE: CA	ZIP CODE:	92019
CAPACITY:	177	CENSUS: 120	DATE:	03/07/2025
		UNANNOUNCED	TIME BEGAN:	08:45 AM
MET WITH:	Executive Director Kimberly Garcia		TIME COMPLETED:	04:45 PM

ALLEGATION(S):

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Staff had a verbal altercation with another staff in the presence of residents.
Staff did not treat resident with dignity and respect

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Iby Strong conducted an unannounced visit to initiate a complaint investigation in the above-mentioned complaint allegations. LPA identified herself and discussed the purpose of the visit with Executive Director Kimberly Garcia.

On February 28, 2025, Community Care Licensing (CCL) received a complaint alleging residents witnessed a staff-on-staff verbal altercation and staff did not treat residents with dignity and respect. During investigation, LPA Strong collected pertinent facility records and conducted interviews.

According to the first allegation, on an undisclosed date, Staff 1 (S1) and Staff 2 (S2) has an argument in the main lobby while residents were present. Interview with staff present on the date of the incident revealed that S1 and S2 had a discussion in the lobby but did not speak of any specific resident. Interview with S1 revealed that S2 did not appear to schedule work shifts, and such was being discussed as well as other S2 concerns relating to pasts incidents.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Simon Jacob	TELEPHONE: (619) -76-2306
LICENSING EVALUATOR NAME: Iby Strong	TELEPHONE: 619-481-0846
LICENSING EVALUATOR SIGNATURE:	DATE: 03/07/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/07/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20250228162841

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: LA VIDA REAL	FACILITY NUMBER: 374603565
	VISIT DATE: 03/07/2025

NARRATIVE

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Interview with S2 corroborated that S2 did have a discussion with S1 in the facility lobby regarding work shifts and incidents S2 had reported to management that had occurred at the facility. Also, interview with staff present established there were no other people in the lobby other than S1 and S2. Based on observations and interviews, S1 and S2 had the discussion in the unlicensed portion of the facility and the possible tenants present were from the independent living portion of the facility.

It was also alleged that Staff 3 (S3) did not treat residents with dignity and respect as S3 made joking statements about resident’s incontinence needs, washed resident’s faces with cold water and rushed resident during care. During interview, S3 denied such allegations. Interview established that S3 was communicating resident needs to staff that were in training and incontinence information specific to a resident was necessary to provide proper care. S3 also stated that on one date, S3 could not get hot water to come out of one resident sink and wet a small corner of a washcloth into the water and used it to clean resident’s eyes. S3 states they did not wash the residents whole face with this water. S3 states that they do not rush residents during care. S3 revealed that residents in Memory Care require additional time and though S3 does not rush residents some residents do require prompting. Interview with other staff present on the date of the incident could not confirm that S3 made any of the statements or actions against residents. Interview with an outside source could not confirm that the alleged incidents occurred.

Based on multiple interviews and record reviews there is not a preponderance of evidence to prove alleged violations occurred, therefore the allegations are unsubstantiated. An exit interview was conducted with Executive Director Kimberly Garcia to whom a copy of this report, and the Licensee/Appeal Rights (LIC 9058 03/22) were provided.

SUPERVISOR'S NAME: Simon Jacob	TELEPHONE: (619) -76-2306
LICENSING EVALUATOR NAME: Iby Strong	TELEPHONE: 619-481-0846
LICENSING EVALUATOR SIGNATURE:	DATE: 03/07/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/07/2025

LIC9099 (FAS) - (06/04)

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