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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374603579
Report Date: 07/18/2023
Date Signed: 07/18/2023 02:08:33 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/30/2021 and conducted by Evaluator Tiffany Holmes
COMPLAINT CONTROL NUMBER: 08-AS-20210330122832
FACILITY NAME:ESPERANZA'S HOMES OF HOPEFACILITY NUMBER:
374603579
ADMINISTRATOR:SABRINA SNYDERFACILITY TYPE:
735
ADDRESS:13706 WHISPERING MEADOWS LANETELEPHONE:
(619) 825-6159
CITY:JAMULSTATE: CAZIP CODE:
91935
CAPACITY:6CENSUS: 6DATE:
07/18/2023
UNANNOUNCEDTIME BEGAN:
10:40 AM
MET WITH:Angie Garcia, Offcie ManagerTIME COMPLETED:
11:15 AM
ALLEGATION(S):
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Staff are not providing adequate food service
Staff locks resident in their room
Staff yells at resident
Staff make inappropriate comments towards residents
Staff not providing comfortable accomodations for residents
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA)Tiffany Holmes conducted an unannounced complaint visit to the facility to deliver findings on the above-mentioned allegations. LPA gained access to the facility, identified herself, and met with Angie Garcia, Offcie Manager to discuss the purpose of the visit.

LPA conducted interviews, made observations, and obtained and reviewed pertinent records. It was alleged that staff are not providing adequate food service. Interviews revealed the food is good and that the staff provide food from all the food groups to include fruits and vegetables along with a protein. Interviews revealed that the clients are not just given microwaved foods. There were no witnesses that reported the staff are not providing adequate food service
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Tiffany Holmes
LICENSING EVALUATOR SIGNATURE:

DATE: 07/18/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/18/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 08-AS-20210330122832
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: ESPERANZA'S HOMES OF HOPE
FACILITY NUMBER: 374603579
VISIT DATE: 07/18/2023
NARRATIVE
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It was alleged that staff locks client in their room. Interviews revealed that clients have not observed any staff locking bedroom doors around the facility. Interviews with clients did not provide any information on them being locked in their rooms. There were no witnesses that reported the staff locks resident in their room.

It was alleged that staff yells at clients. Interviews revealed the staff do not yell at them and stated that all staff speak nicely to them. There were no witnesses that reported the staff yells at clients.

It was alleged that staff make inappropriate comments towards clients. Interviews revealed they have not heard staff make inappropriate comments to the clients. The staff are nice and are respectful to the clients. The clients did not have any complaints about any comments that staff allegedly made. There were no witnesses that reported the staff make inappropriate comments towards clients.

It was alleged that staff not providing comfortable accommodations for clients. Interviews did not reveal that the clients are uncomfortable. Interviews revealed that the clients don't have a problem with the accommodations the facility is providing. There were no witnesses that reported the staff not providing comfortable accommodations for clients.

Based on the evidence obtained from interviews, records review, and observation the complaint allegations are unsubstantiated.

An exit interview was conducted with Angie Garcia, Office Manager and a copy of this report along with Licensee/Appeal Rights (LIC 9058 03/22) was provided at the conclusion of the visit.
SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Tiffany Holmes
LICENSING EVALUATOR SIGNATURE:

DATE: 07/18/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/18/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 2