374603579-5-8-2024-08-AS-SJAB-D5ARZG-20240515132756

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374603579
Report Date: 05/07/2024
Date Signed: 05/08/2024 08:08:21 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SO. CAL AC/SC, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/19/2023 and conducted by Evaluator Alyssa Ramirez

COMPLAINT CONTROL NUMBER: 08-AS-20231019084516

FACILITY NAME:	ESPERANZA'S HOMES OF HOPE		FACILITY NUMBER:	374603579
ADMINISTRATOR:	SABRINA SNYDER		FACILITY TYPE:	735
ADDRESS:	13706 WHISPERING MEADOWS LANE		TELEPHONE:	(619) 825-6159
CITY:	JAMUL	STATE: CA	ZIP CODE:	91935
CAPACITY:	6	CENSUS: 6	DATE:	05/07/2024
		UNANNOUNCED	TIME BEGAN:	02:40 PM
MET WITH:	Office Manager Samantha Martin		TIME COMPLETED:	03:20 PM

ALLEGATION(S):

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Staff inappropriately restrained a client while in care
Staff mishandled a client
Staff did not treat client with dignity and respect

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Alyssa Ramirez conducted an unannounced complaint visit to deliver findings on the above allegations. LPA met with Office Manager Samantha Martin and discussed the purpose of the visit and elements of the complaint.

Community Care Licensing (CCL) has investigated the above allegations. The investigation consisted of records review, interviews with facility staff, clients and outside agency.

It was reported to CCL that facility staff inappropriately restrained a client while in care, staff mishandled a client and staff did not treat client with dignity and respect.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Alyssa Ramirez
LICENSING EVALUATOR SIGNATURE:	DATE: 05/07/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/07/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20231019084516

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SO. CAL AC/SC, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: ESPERANZA'S HOMES OF HOPE	FACILITY NUMBER: 374603579
	VISIT DATE: 05/07/2024

NARRATIVE

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Regarding the allegation, that facility staff inappropriately restrained a client while in care and staff mishandled a client, it was reported that there was an incident where facility staff restrained C1 causing C1 to hit their head on the ground. A review of records showed that C1 has a diagnosis of Mixed Development Disorder, Bipolar Disorder NOS, Reactive Attachment Disorder, ADHD and Oppositional Defiant Disorder. Interview with C1 revealed that they reported they thew items at staff and staff threw them to the ground and pulled hair out. Interviews with other clients who reside at the facility revealed that the other clients did not witness staff restrain or mishandle C1 and only reported to C1 being the aggressor by throwing things and attacking staff. Interviews with facility staff revealed that staff deny allegations of restraining C1 and reported that C1 attacked them. Facility staff denied touching C1 and stated that they only tried to verbally redirect C1. Staff reported that they are not trained to restrain clients and do not utilize restraint methods. Interview with Outside Source revealed they have not heard of any concerns for staff restraining or mishandling clients in care. There were no witnesses to corroborate C1’s account of the incident.

Regarding the allegation, staff did not treat client with dignity and respect, it was reported that facility staff yelled at C1 and did not allow C1 to go back inside of the facility to use the restroom. Interviews with clients revealed that no one witnessed staff yell at C1 and there were no reports of staff not treating clients with dignity and respect. Interviews with facility staff revealed that staff denied any instances of yelling at clients or not allowing clients back into the facility. Interview with outside source reveal that they have no knowledge of any instances where staff do not treat clients and with dignity and respect.

Based upon the foregoing, the above listed allegations are unsubstantiated. This finding means that the preponderance of the evidence standard has not been met and the allegations are not valid. No deficiencies were cited today.

An exit interview was conducted with Office Manager Samantha Martin. A copy of this report along with licensee rights (LIC 9058, 3/22) was provided to Martin whose signature below verifies receipt of these rights.

SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Alyssa Ramirez
LICENSING EVALUATOR SIGNATURE:	DATE: 05/07/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/07/2024

LIC9099 (FAS) - (06/04)

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