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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374603579
Report Date: 12/15/2025
Date Signed: 12/15/2025 05:30:57 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/09/2025 and conducted by Evaluator Marisela Garcia-Centeno
COMPLAINT CONTROL NUMBER: 08-AS-20251209132824
FACILITY NAME:ESPERANZA'S HOMES OF HOPEFACILITY NUMBER:
374603579
ADMINISTRATOR:SABRINA SNYDERFACILITY TYPE:
735
ADDRESS:13706 WHISPERING MEADOWS LANETELEPHONE:
(619) 825-6159
CITY:JAMULSTATE: CAZIP CODE:
91935
CAPACITY:6CENSUS: 6DATE:
12/15/2025
UNANNOUNCEDTIME BEGAN:
10:15 AM
MET WITH:House Manager, Samantha MartinTIME COMPLETED:
01:45 PM
ALLEGATION(S):
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Staff were locking the clients in at night
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA), Marisela Garcia-Centeno, conducted an unannounced visit to initiate a complaint investigation. LPA was met by House Manager, Samantha Martin and was granted entry into the facility. The purpose of the visit was discussed with Licensee/Administrator Sabrina Snyder over the telephone.

The Department’s investigation included a facility tour, record review, and staff interviews.

On December 9, 2025, Community Care Licensing (CCL) received a complaint alleging that staff were locking clients inside the facility at night. Specifically, it was alleged that staff were placing chain locks on the front gate.

(Continue at LIC9099C)
Substantiated
Estimated Days of Completion: 90 Days
SUPERVISORS NAME: Sabel Martinez
LICENSING EVALUATOR NAME: Marisela Garcia-Centeno
LICENSING EVALUATOR SIGNATURE:

DATE: 12/15/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/15/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 08-AS-20251209132824
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: ESPERANZA'S HOMES OF HOPE
FACILITY NUMBER: 374603579
VISIT DATE: 12/15/2025
NARRATIVE
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(continue from LIC9099)

During today’s visit, the LPA, accompanied by House Manager Martin, conducted a tour of the interior and exterior of the facility. Staff and clients were interviewed. The LPA observed that the chain and locks on the front gate were unlocked at the time of the visit.

During interviews, staff stated that in October 2025, the facility implemented a new procedure to lock the front gate at night from 8:00 p.m. to 5:00 a.m. using a chain and deadbolt lock. Staff reported this procedure was implemented to keep clients and staff safe inside the facility during sleeping hours. A review of the facility’s fire clearance, approved on October 10, 2024, revealed that the facility does not have approval for secured perimeters.

Based on information obtained through record review and staff interviews, the allegation is substantiated. A substantiated finding means the preponderance of evidence standard has been met. A deficiency was cited in accordance with California Code of Regulations, Title 22, Division 6, Chapter 8, and is documented on the attached LIC 9099-D. An immediate civil penalty in the amount of $500 issued at today's visit. LPA discussed and reviewed report, the civil penalty and a plan of correction plan was developed with Licensee, Sabrina Snyder.

An exit interview was conducted with House Manager Martin. Copies of this report, the LIC 9099-D, and the Licensee Appeal Rights (LIC 9058) were provided at the conclusion of the visit.
SUPERVISORS NAME: Sabel Martinez
LICENSING EVALUATOR NAME: Marisela Garcia-Centeno
LICENSING EVALUATOR SIGNATURE:

DATE: 12/15/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/15/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 08-AS-20251209132824
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: ESPERANZA'S HOMES OF HOPE
FACILITY NUMBER: 374603579
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/15/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
01/15/2026
Section Cited
CCR
80020(a)(2)
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All facilities shall secure and maintain a fire clearance approved by the city or county fire department, the district providing fire protection services, or the State Fire Marshal. Prior to the use of secured perimeters, an applicant or licensee for an Adult Residential Facility or Group Home shall meet the fire clearance approval requirements…

This requirement is not met as evidenced by:
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Licensee agreed to remove the chains/locks from the gate during the visit and agreed to keep the gate unlocked going forward. Licensee agred to conduct in service training on fire clearance requirements by an outside provider for all staff including licensee.
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Based on observation and staff interviews, the licensee did not comply with the section cited above which poses an immediate health and safety risk to six (6) clients in care.
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 Licensee agreed to submit training documentation to CCL by POC date Janualy 15, 2026.

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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Sabel Martinez
LICENSING EVALUATOR NAME: Marisela Garcia-Centeno
LICENSING EVALUATOR SIGNATURE:

DATE: 12/15/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/15/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3