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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374603579
Report Date: 02/26/2026
Date Signed: 02/26/2026 04:25:49 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/17/2026 and conducted by Evaluator David Roman
COMPLAINT CONTROL NUMBER: 08-AS-20260217133234
FACILITY NAME:ESPERANZA'S HOMES OF HOPEFACILITY NUMBER:
374603579
ADMINISTRATOR:SABRINA SNYDERFACILITY TYPE:
735
ADDRESS:13706 WHISPERING MEADOWS LANETELEPHONE:
(619) 825-6159
CITY:JAMULSTATE: CAZIP CODE:
91935
CAPACITY:6CENSUS: 4DATE:
02/26/2026
UNANNOUNCEDTIME BEGAN:
02:30 PM
MET WITH:Samantha Martin, House Manager TIME COMPLETED:
04:45 PM
ALLEGATION(S):
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Staff instruct residents to stay in their rooms.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) David Roman conducted an unannounced visit to deliver findings in the above complaint allegation. LPA identified himself and discussed the purpose of the visit with House Manager, Samantha Martin.

On February 02, 2026, Community Care Licensing Division (CCLD) received a complaint alleging staff instruct residents to stay in their rooms. During the investigation, LPA D. Roman collected pertinent facility records, conducted interviews with staff, and residents.

Regarding the allegation of staff instruct residents to stay in their rooms, resident interviews revealed that residents are told to stay in their rooms when one maybe experiencing behaviors (for their safety) and when staff are busy either cleaning or completing paperwork. Facility staff interviews, revealed that residents are not told to go to their rooms unless behaviors occur.
(Cont. on LIC-9099C)
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lizzette Tellez
LICENSING EVALUATOR NAME: David Roman
LICENSING EVALUATOR SIGNATURE:

DATE: 02/26/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/26/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 08-AS-20260217133234
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: ESPERANZA'S HOMES OF HOPE
FACILITY NUMBER: 374603579
VISIT DATE: 02/26/2026
NARRATIVE
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Based on the evidence obtained, the preponderance of evidence standard was met, therefore, the allegation was Substantiated. The deficiency is cited in accordance with California Code of Regulations, Title 22, Division 6, Chapter 8 and is noted on the attached LIC 9099-D. A plan of correction was jointly formulated with House Manager, Samantha Martin.

An exit interview was conducted with House Manager, Samantha Martin, to whom a copy of this report, LIC 9099D and Licensee/Appeals Rights (LIC 9058) were provided.
SUPERVISORS NAME: Lizzette Tellez
LICENSING EVALUATOR NAME: David Roman
LICENSING EVALUATOR SIGNATURE:

DATE: 02/26/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/26/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 08-AS-20260217133234
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: ESPERANZA'S HOMES OF HOPE
FACILITY NUMBER: 374603579
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 02/26/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
03/12/2026
Section Cited
CCR
80072(a)(1)
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80072 Personal Rights
(a) Except for children’s residential facilities, each client shall have personal rights which include, but are not limited to, the following:(1) To be accorded dignity in his/her personal relationships with staff and other persons.
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Licensee is to conduct an in service training of all staff regarding Resident Personal Rights by POC date and submit proof to LPA via email.
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Based on interviews the Licensee did not accord residents with dignity in 4 of 4 persons in care which posed a Personal Rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Lizzette Tellez
LICENSING EVALUATOR NAME: David Roman
LICENSING EVALUATOR SIGNATURE:

DATE: 02/26/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/26/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3