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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374603596
Report Date: 02/18/2026
Date Signed: 02/18/2026 03:43:36 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/12/2026 and conducted by Evaluator David Roman
COMPLAINT CONTROL NUMBER: 08-AS-20260212105809
FACILITY NAME:PEOPLE'S CARE JOHNSON LAKEFACILITY NUMBER:
374603596
ADMINISTRATOR:SILVIA DAVALOSFACILITY TYPE:
735
ADDRESS:11691 JOHNSON LAKE DRTELEPHONE:
(619) 390-1380
CITY:LAKESIDESTATE: CAZIP CODE:
92040
CAPACITY:4CENSUS: 4DATE:
02/18/2026
UNANNOUNCEDTIME BEGAN:
02:30 PM
MET WITH:Berenice Galindo, House Lead TIME COMPLETED:
04:00 PM
ALLEGATION(S):
1
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9
Staff does not ensure resident is provided a safe environment.
INVESTIGATION FINDINGS:
1
2
3
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5
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7
8
9
10
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12
13
Licensing Program Analyst (LPA) David Roman conducted an unannounced visit to investigate a complaint allegation and deliver findings. LPA identified himself and discussed the purpose of the visit with Facility Lead, Berenice Galindo.

On February 12, 2026, Community Care Licensing Division (CCLD) received a complaint alleging staff does not ensure resident is provided a safe environment. During the investigation, LPA D. Roman collected pertinent facility records, conducted interviews with residents, and staff. Interviews evealed contradicting information regarding staff not ensuring residents are providing a safe environment. Based on evidence obtained, the preponderance of evidence standard was not met, therefore, the allegation was unsubstantiated.

An exit interview was conducted with Facility Administrator, Silvia Davalos, to whom a copy of this report and Licensee/Appeals Rights (LIC 9058) were provided.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lizzette Tellez
LICENSING EVALUATOR NAME: David Roman
LICENSING EVALUATOR SIGNATURE:

DATE: 02/18/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/18/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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