374603600-2-27-2023-08-AS-SJAB-CPGLMT-20230228075314

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374603600
Report Date: 02/27/2023
Date Signed: 02/27/2023 11:18:02 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/07/2022 and conducted by Evaluator Esther Miller

PUBLIC

COMPLAINT CONTROL NUMBER: 08-AS-20220607080219

FACILITY NAME:	GLEN AT SCRIPPS RANCH, THE		FACILITY NUMBER:	374603600
ADMINISTRATOR:	KLINE, MEEGAN		FACILITY TYPE:	741
ADDRESS:	9800 GLEN CENTER DRIVE		TELEPHONE:	(858) 444-8500
CITY:	SAN DIEGO	STATE: CA	ZIP CODE:	92131
CAPACITY:	684	CENSUS: 489	DATE:	02/27/2023
		UNANNOUNCED	TIME BEGAN:	10:04 AM
MET WITH:	Meegan Kline, Executive Director		TIME COMPLETED:	10:44 AM

ALLEGATION(S):

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Faciity did not provide a comfortable environment for residents.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Esther Miller conducted an unannounced complaint investigation visit to the facility in order to deliver findings on the above allegation. LPA was granted entry to the facility by Meegan Kline, Executive Director, after identifying herself and explaining the reason for the visit.

On June 7, 2022, it was alleged that facility did not provide a comfortable environment for residents. Specifically, that residents were being harassed by other residents to sign a petition. The Department’s investigation consisted of review of facility records and resident interviews.

During 2020 and 2021, the Department issued various Provider Information Notices (PINs) requiring that facilities prohibit or restrict communal dining. Resident interviews indicated that, due to the restrictions, Resident 1 (R1) began to ask other residents to sign a petition asking for compensation from the facility

[Continued on LIC9099-C, Page 1 of 2]

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Denise Powell	TELEPHONE: (619) 767-2317
LICENSING EVALUATOR NAME: Esther Miller	TELEPHONE: 619-767-2301
LICENSING EVALUATOR SIGNATURE:	DATE: 02/27/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/27/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20220607080219

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: GLEN AT SCRIPPS RANCH, THE	FACILITY NUMBER: 374603600
	VISIT DATE: 02/27/2023

NARRATIVE

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[Continued from LIC9099, Page 2 of 2]

for their diminished dining services. Facility records and interviews with residents indicated that there were many that were unhappy with the discourse involved around the petition. On May 6, 2022, Executive Director Meegan Kline sent a letter out to residents to lay out concerns and explanations on what had been done to address the concerns being discussed. On May 26, 2022, facility representative Warren Speiker spoke with the Resident Council to discuss any concerns regarding the facility's financial status and the diminished food service. Speiker also held a town hall with the residents of the facility on June 8, 2022 to discuss the same issues. On July 19, 2022, administrative staff held a meeting with R1 to further discuss their concerns and their behavior towards other residents regarding the petition.

Based on the evidence obtained during the complaint investigation, the allegation that facility did not provide a comfortable environment for residents is found to be UNSUBSTANTIATED, meaning that although the allegation may have happened or may be valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. An exit interview was conducted with Executive Director; a copy of this report and Licensee's Rights (LIC9058) were provided.

SUPERVISOR'S NAME: Denise Powell	TELEPHONE: (619) 767-2317
LICENSING EVALUATOR NAME: Esther Miller	TELEPHONE: 619-767-2301
LICENSING EVALUATOR SIGNATURE:	DATE: 02/27/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/27/2023

LIC9099 (FAS) - (06/04)

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