374603617-2-17-2023-08-AS-SJAB-CPB2E2-20230222161914

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374603617
Report Date: 02/16/2023
Date Signed: 02/17/2023 01:31:50 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SO. CAL AC/SC, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/26/2021 and conducted by Evaluator Daniel Pena

COMPLAINT CONTROL NUMBER: 08-AS-20210726123123

FACILITY NAME:	TORREY PINES SENIOR LIVING		FACILITY NUMBER:	374603617
ADMINISTRATOR:	MCDONALD, JASON		FACILITY TYPE:	741
ADDRESS:	13101 HARTFIELD AVE		TELEPHONE:	(858) 259-2222
CITY:	SAN DIEGO	STATE: CA	ZIP CODE:	92130
CAPACITY:	125	CENSUS: 90	DATE:	02/16/2023
		UNANNOUNCED	TIME BEGAN:	12:35 PM
MET WITH:	Sasha Hightower, Executive Director		TIME COMPLETED:	02:00 PM

ALLEGATION(S):

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Facility sewer system not operating.
Facility is malodorous due to inoperable sewer system.

INVESTIGATION FINDINGS:

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On February 16, 2023, at about 12:35 PM, Licensing Program Analyst (LPA) Daniel Pena conducted a complaint investigation visit to deliver findings regarding the above-mentioned allegations. LPA was greeted at the entrance by Executive Director, Sasha Hightower and granted entry after identifying himself and disclosing the reason for the visit.

It was alleged the facility's sewer system was not operating, causing an offensive odor.

This investigation consisted of facility tours, interviews with residents and staff and a review of facility and outside source records. Per facility records, at the time this complaint was filed, the daily census had decreased due to the COVID-19 pandemic. Records indicate there were 44 vacancies in the facility in July 2021. Interviews revealed that standing water in the vacant room's toilets and bathroom drains created a strong odor that some found offensive. The administration responded to the complaint and mobilized

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Simon Jacob	TELEPHONE: (619) 767-2306
LICENSING EVALUATOR NAME: Daniel Pena	TELEPHONE: (619) 767-2301
LICENSING EVALUATOR SIGNATURE:	DATE: 02/17/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/17/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20210726123123

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SO. CAL AC/SC, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: TORREY PINES SENIOR LIVING	FACILITY NUMBER: 374603617
	VISIT DATE: 02/16/2023

NARRATIVE

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internal and external maintenance resources. The facility removed the standing water from the plumbing fixtures and clean-outs. Records and interviews revealed that the plumbing was not determined to be inoperable or the cause of the odor. Interviews indicate that most residents and staff did not notice any odors. Other sources indicate the odor lasted two or three days and has not returned since the facility addressed the issue.

Based upon the information obtained during this investigation, it is determined that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations occurred and are therefore UNSUBSTANTIATED.

An exit interview was conducted with Director, Hightower, to whom a copy of this report and the Licensee's Rights (LIC9058 01/16) were provided via hard copy.

SUPERVISOR'S NAME: Simon Jacob	TELEPHONE: (619) 767-2306
LICENSING EVALUATOR NAME: Daniel Pena	TELEPHONE: (619) 767-2301
LICENSING EVALUATOR SIGNATURE:	DATE: 02/16/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/16/2023

LIC9099 (FAS) - (06/04)

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